Go Back   Hardware Canucks > PC BUILDERS & TWEAKERS CORNER > Troubleshooting

    
Reply
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old January 16, 2019, 11:27 PM
Shadowmeph's Avatar
Hall Of Fame
F@H
 
Join Date: Oct 2007
Posts: 4,069

My System Specs

Default New hardware system freezing boot screen win 7

My nephew bought a 2600 AMD with a msi 450 motherboard 16GB ramall new he was telling me that when he boots into the OS ( windows 7) the mouse and keyboard stop working but they work fine in the bios I was thinking its the os freezing and drivers or something like that but the problem is that he cant get the keyboard or mouse to work . maybe a windows 7 thing and it is freezing. of course he isn't that tech savvy he just put the system together a little 2 hours ago I told him to pull the ram use one stick at a time and reboot system but again I am not sure if it is hard ware or software I am leaning towards window 7 issue.
I said tha the might be able top power up the old amd system with his vid card download and install the drivers for the new motherboard and such into win7 and then try the os on his new system.

I really dont want to have to drive all the way to his place to fix it for him i I can figure out how to does any one have any suggestions. the only thing i could think of off thee top of my head to possibly get it up and running is to grab a usb drive and put win 10 on it and try to up grade from 7-10 it might get his keyboard and mouse going.
Reply With Quote
  #2 (permalink)  
Old January 17, 2019, 04:38 AM
Top Prospect
 
Join Date: Oct 2012
Posts: 79
Default

Windows 7 is not officialy supported on the x470 / B450 chipset. A clean install of windows 10 is the way to go. An upgrade from 7 to 10 will surely keeps a lot of problems.
Reply With Quote
  #3 (permalink)  
Old January 17, 2019, 10:23 AM
Shadowmeph's Avatar
Hall Of Fame
F@H
 
Join Date: Oct 2007
Posts: 4,069

My System Specs

Default

yes that is what he did last night when I went to bed he sent a few texts saying that he upgraded I am not sure if his win7 key could be used for win 10 though
Reply With Quote
  #4 (permalink)  
Old January 17, 2019, 12:07 PM
rjbarker's Avatar
Hall Of Fame
 
Join Date: Feb 2008
Location: Courtenay, B.C
Posts: 6,508

My System Specs

Default

Coiuld try and see if the mouse n keyboard will work in safe mode? If it does at leasy you know its something loading (from W7) causing the issue....double check the settings in BIOS for peripherals...USB PS2 etc etc....
__________________

Firestrike Extreme: 23.772K
https://www.3dmark.com/fs/17562471
Timespy: 18.613K
MARK 11: 40.185K
https://www.3dmark.com/3dm11/13079691



.
Reply With Quote
  #5 (permalink)  
Old January 17, 2019, 12:38 PM
Shadowmeph's Avatar
Hall Of Fame
F@H
 
Join Date: Oct 2007
Posts: 4,069

My System Specs

Default

its all good now he upgraded to windows 10 he couldn't boot into safe mode because he needed the use of mouse and keyboard which didnt work .
Reply With Quote
Reply


Thread Tools
Display Modes

Similar Threads
Thread Thread Starter Forum Replies Last Post
System Freezing While NOT on skype bangegat Troubleshooting 4 April 26, 2015 09:09 AM
urgent!! boot priority randomly changed, and system cant find operating system! FLATLANDRIDER O/S's, Drivers & General Software 3 April 7, 2012 01:40 PM
System freezing up SneakySnake Troubleshooting 4 August 5, 2009 03:13 PM
Cold Boot Freezing issue. Sheep O/S's, Drivers & General Software 66 June 2, 2009 06:28 PM
Help:system freezing CORE Troubleshooting 3 December 27, 2008 02:56 PM