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Old July 6, 2007, 06:32 AM
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Join Date: Mar 2007
Location: Ottawa, Canada
Posts: 1,093

Ok lets start this off, here:

Company Name: Dell
Product: 17" Flat Panel LCD
Warranty Period: 3 years from purchase
Date purchased: March, 2005
Date RMAed: April 2007
Ease of RMA: 10
Wait time: ~5 days
Details: My 17" was being a little sketchy, so I RMAed it. They sent me a new monitor within days, and gave me a packing slip to send my old one back. Unfortunately, the box came with styofoam inserts that did not fit my monitor. I called them up and they made a note of it and told me to send it in anyway. I did, and the transaction was complete! IT was a great experience.
Satisfaction: 10
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