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The Last Word – Newegg Comes Clean  

Home > News > Web/Business > The Last Word – Newegg Comes Clean
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Posted by admin — March 8th, 2010, 7:28 PM

Finally, a bit of closure. Newegg has opted to show some more transparency in the case surrounding counterfeit Core i7 920 processors recently sold by the retailer.


The company has publicly released a statement acknowledging misinformation regarding the units being demo boxes, pinpointing the exact source of the fakes, and clearing D&H Distributing’s good name.


Newegg is currently conducting a thorough investigation surrounding recent shipments of questionable Intel Core i7-920 CPUs purchased from Newegg.com.


Initial information we received from our supplier, IPEX, stated that they had mistakenly shipped us “demo units.” We have since come to discover the CPUs were counterfeit and are terminating our relationship with this supplier. Contrary to any speculation, D&H Distributing is not the vendor that supplied us with the Intel Core i7-920 CPUs in question.


Newegg’s top priority is to proactively reach out to all customers who may have been affected to ensure their absolute satisfaction. We have already sent out a number of replacement units and are doing everything in our power to resolve the matter promptly and with the least amount of inconvenience to our customers.


We have always taken pride in providing an exceptional experience for each customer, and we apologize for any inconvenience to our valued customers. We take matters like this extremely seriously, and are working in close cooperation with Intel and the appropriate law enforcement authorities to thoroughly investigate this incident.


While both Intel and Newegg will be pursuing the real culprits in the coming weeks, this announcement puts to rest much of the internet speculation about cover-ups and dishonesty, and this news writer in particular is relieved to finally put the case to rest.


Tags: core i7 920, counterfeit, newegg

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