On the bombshell announcement last week that long time DRAM manufacturer, OCZ, was pulling out of the market, the company wants to assure its long time customers that they will not be left high and dry regarding any warranty or support for their now grandfathered DRAM modules.
OCZ has always promoted its lifetime memory warranty, but as consumers found out earlier this year with the now defunct BFG, a lifetime warranty may only hold true as long as the company stays in business and continues to produce product. OCZ has said they definitely don’t intend on going anywhere anytime soon, and in fact will become a stronger company as a result of their renewed focus.
We touched base with OCZ Technologies CMO, Alex Mei, to clarify what owners of OCZ memory modules can expect in the event they run into troubles with their OCZ memory.
Q: We received a tip from one of our forums members, that owners of DDR2 memory modules, and potentially DDR, were unable to obtain replacements for their dated modules and were instead being offered comparable DDR3 replacements, or a refund or credit? Will this be common practice, and is there an adequate amount of DDR3 modules in supply to fulfill future RMA requests?
A( Alex): We will have a good supply of modules for the coming months to support customers should they require a replacement for any reason. In the event that there is not a replacement part in stock we provide customers with either a credit/refund. We will not leave customers hanging and at this current time continue to sell a wide range of memory modules through this wind down period.
Q: Is “refund” a monetary refund, or just a credit towards another OCZ product?
A (Alex): It is either depending on the customer, product and situation. In some cases customer may wish to move to another OCZ solution and we will provide a credit that can be used towards another memory kit we have in stock or even another product type (example: SSD or PSU). If a monetary refund is preferred we will provide this to customers at fair market value.
Q: Will the “lifetime” warranty continue to be a “lifetime”, or has there been a fine print clause that now places a limit on the time frame a user can request an RMA?
A (Alex): The warranty for the memory products has not changed at all. While we may not always have replacement product for customers in the long term through the variety of methods we mentioned earlier we will continue to support our customers whether through replacement, credit towards another product or refund. We appreciate all our customers business and will work with all of them to make sure they are taken care of should any issues arise. As we shift our focus from DRAM to SSDs we want to make sure that all of our loyal customers that purchased memory are supported and if anyone has any issues whatsoever they are encouraged to contact our forum support and customer service team.
So there you have it, OCZ owners can rest easy knowing that in the event of a manufacturing error with any currently owned OCZ ram, or any memory purchased during the “wind down period”, you will continue to be fully backed by the company.