In an almost surreal tale of events, USA electronics retailer Newegg has discovered a reported 300 counterfeit Intel Core i7 920 CPUs in its inventory, some of which were inadvertently shipped out to buyers!
Initial reports of the fakes began yesterday when at least 5 separate incidents, totaling  9 fake processors cropped up on Youtube, HardOCP and the Overclockers.com forums. The recipients of the fakes had all purchased the CPUs from Newegg.com within the past few days.
We contacted Newegg and a representative confirmed that they did in fact receive “incorrect inventory” in the form of fake processors from a vendor and that they were working to rectify the matter as quickly as possible. Unfortunately further questions about how they intended to resolve the matter with the unfortunate purchasers or details about where the counterfeits came from and how they managed to slip by screenings were ignored.
The pictures below, taken by the unwitting buyers, tell the story. The heatsink had been swapped with a rather crude epoxy or clay like molding of the stock Intel HSF, with a picture of the fan’s top part attached. The CPU was layers of of metal and PCB with a fake IHS on the top and a sticker attached with typical Core i7 information. The box itself was riddled with spelling errors, and to bypass the security seal the box was printed with an “Intel Factory Sealed” sticker look alike with a clear sticker attached over top.
Intel does provide “security” windows on its packaging in order to verify that the CPU and fan are in the box, however, it does not show the full components.
It is expected that Newegg will replace the processors very quickly and an investigation into the perpetrators of such a unique crime will likely begin. No others reports of fake CPUs from North American retailers have been heard and a source with retailer NCIX.com confirms that the company has already checked their stock and found no fakes.
If the rumoured HardOCP number of 300 counterfeit units is accurate, it would represent a street value price of over $85,000 USD.
Update (03/05/2010 4:30PM PST) Newegg has released an official statement regarding the incident, attempting explain the ordeal as a shipment of “demo boxes” by a supplier.
Newegg is aware of a shipping error that occurred with certain recent orders of the Intel Core i7-920 CPU. After investigating the issue internally it appears one of our long term partners mistakenly shipped a small number of demo boxes instead of functional units. Our customer service team has already begun proactively reaching out to the affected customers. In line with our commitment to ensure total customer satisfaction, we are doing everything in our power to resolve the issue as soon as possible and with the least amount of inconvenience to our customers.
Pictures and information from the following sources:
http://hardforum.com/showthread.php?t=1500534
http://www.overclockers.com/forums/showthread.php?p=6422351#post6422351
http://www.youtube.com/watch?v=54tDqM5-6RU
http://www.mixedmartialarts.com/mma.cfm?go=forum.posts&thread=1605914&forum=2&page=1&pc=19
http://www.overclock.net/rants-raves/682686-newegg-issue-fake-i7-920-retail.html
Tags: core i7, countefeit, fake, newegg












March 5, 2010 03:56 PM
Credit for chriskwarren for turning me onto the story :)
Newegg sure didn't want to talk about it though. Was pretty much stonewalled about the matter when contacted
March 5, 2010 04:08 PM
Wow that is some what creative of a crime. Poor job on neweggs part.
March 5, 2010 04:09 PM
Newegg sure didn't want to talk about it though. Was pretty much stonewalled about the matter when contacted
March 5, 2010 04:09 PM
Wow :O That's crazy!
March 5, 2010 04:29 PM
Suggestion to retailers involved in a fiasco like this:
Provide customers with the very best attention to the problem.
Be open to the media to the point that it will not interfere with future legal proceedings
Make an example of the culprits in court.
March 5, 2010 04:32 PM
Lol that's crazy. It reminds me of the girl who recieved raw meat instead of an iPod.
Family Finds Raw Meat Instead Of iPod Inside Sealed Box - Orlando News Story - WKMG Orlando
March 5, 2010 04:33 PM
It is crazy....Where do you even get counterfeit CPU's? Do they work? Are they Intel CPU's that didn't make it through quality control?
March 5, 2010 04:33 PM
Why did you cross out half the article and made me read it in the source code instead of writing a "proper" update?
Edit: Nvm someone must have screwed up the <del> tags :P
March 5, 2010 04:40 PM
i think the ''logic'' goal is that you replace the ''real'' CPUs with shit like this and then resale it individually. In the article it says these are only little brick of metal, no way you can get this ''CPU'' working
March 5, 2010 04:45 PM
How come all these counterfeit i7 920s dont have any pictures/proof of where they got it from, i mean all companies ship it with the order number. I could be blanked out all the sensitive info but i mean i'd like to see that proof
March 5, 2010 04:58 PM
March 5, 2010 05:38 PM
This is crazy, how would this happen? Would it be the supplier or at the intel company itself?
March 5, 2010 05:56 PM
saw this earlier on HardOCP, the molded HSF's gave me a chuckle.
I wonder if whoever is responsible for this was banking on NewEgg not believing the customers.
March 5, 2010 06:14 PM
I wonder if whoever is responsible for this was banking on NewEgg not believing the customers.
Some distributor had some boxes of inventory switched over while in transit. Only question is how many boxes, and if any other retailers were affected.
March 5, 2010 06:18 PM
Kyle over at Hardocp had this to say:
Vincent did contact Newegg customer service and got a real Intel Core i7 processor on the way. I bet they checked the packaging and holographic stamp a bit closer this time.
Talking to Intel on this, it stated:
March 5, 2010 06:23 PM
Newegg posted via twitter:
Seems like a weird way to do demo boxes IMO. The custom printed boxes, the security seal, the rudimentary "assembly skills". It would be much easier to provide a REAL HSF than it would be be build that thing I'm sure.
I've seen demo boxes of processors before (granted never an Intel one) and they are nothing like that. They are generally just shells, or defective units.
March 5, 2010 06:26 PM
I can see the fake HSF or CPU perhaps, but why print a new 'shoddy' box?
Sounds like a cover-up to me.
March 5, 2010 07:39 PM
Seems like a weird way to do demo boxes IMO. The custom printed boxes, the security seal, the rudimentary "assembly skills". It would be much easier to provide a REAL HSF than it would be be build that thing I'm sure.
I've seen demo boxes of processors before (granted never an Intel one) and they are nothing like that. They are generally just shells, or defective units.
Why do companies feel they have to "massage" every bit of bad news? This is obviously a fairly sophisticated scam that originated through the distribution chain. Why not just admit the facts of the case and carry on from there?
March 5, 2010 08:24 PM
March 5, 2010 08:28 PM
Newegg had my respect by not giving folks with 'demo' cpus a hard time looking for replacements. Kudos to them for looking after customers on that front, which is the most important thing.
But this 'demo' story? Now they are thinking we are stupid which pisses me off.
March 5, 2010 08:44 PM
The newest tech...thermal clay heatsink! 100% silent!
March 5, 2010 08:46 PM
I agree, I have a hard time believing the demo story, maybe if the box wasn't full of typos.
March 5, 2010 08:53 PM
March 5, 2010 08:57 PM
But this 'demo' story? Now they are thinking we are stupid which pisses me off.
I would suspect that Newegg's marketing tard pulled the "demo story" out of his a**.
At least Newegg supported the customers
There is about 10-20 percent of me that has a distaste for Newegg because of the demo story.
March 5, 2010 09:00 PM
Yess. Thisis mysteerius sandy bridge! i has i7 4 sales!
March 5, 2010 09:03 PM
March 5, 2010 09:07 PM
Newegg could have come out looking like as much a victim as the buyers who received these fakes but the 'demo unit' story has them looking like douchebags IMO.
March 5, 2010 09:09 PM
Youd think if you buy 2000 processors at a time you'd get a better price than neweggs.
March 5, 2010 09:16 PM
March 5, 2010 09:29 PM
I wonder how often this scam is pulled within the manufacturing/distribution chain?
I heard of outright theft of items while product is being transported but not junk being put in the place of the stolen item.
March 6, 2010 02:27 AM
That's all, same exact counterfeit.
March 6, 2010 02:44 AM
I've seen these EXACT demo boxes in person before from Intel, from i7's to Core2Duo's and even as far back as PII era chips.
I used to have a whole bunch of them laying around, they were donated to a school to be used to show students and stuff. But there was really no difference between them and the ones shown here.
No one "produced" these fakes in order to rip off the chips. These are made by Intel directly, someone however may have replaced the chips with these demo chips, so I suspect an Intel employee.
March 6, 2010 06:54 AM
ePIC FAIL
March 6, 2010 07:37 AM
March 6, 2010 09:53 AM
I wonder how'd this slip through?
March 6, 2010 09:57 AM
Why do companies feel they have to "massage" every bit of bad news? This is obviously a fairly sophisticated scam that originated through the distribution chain. Why not just admit the facts of the case and carry on from there?
March 6, 2010 10:05 AM
wow, honestly in the past I've wondered if people sold counterfeit processors, I guess its true :P
March 6, 2010 10:10 AM
A few more threads popping up over the net. This guy got FIVE of them:
[So] Newegg shipped me 5 fake CPUs by krustyy - TribalWar Forums
On second thought I don't think the demo story is Newegg's. The story was probably dreamed up by the supplier, and passed along by Newegg. I think it was that thread where I read that Raptor hard drives were being replaced by 20GB Samsungs or something, also from the same distributor.
March 6, 2010 03:38 PM
I don't know how they got them, but I can tell you that I got about 300 demo boxes of CPU's by simply phoning Intel and giving them a schools name and address and saying that I wanted them for educational purposes. They didnt even charge my to ship them. This was a few years back but those boxes are pretty much identical to the ones I've seen from Intel before, spelling errors and all.
Someone at the supplier got them from Intel and did a swap, This dosn't have anything to do with Newegg other than they've been bamboozled. Also keep in mind I've never ordered from newegg so I'm not exactly a fan of theirs or anything, I just know for a fact, 100% that those boxes and everything in them was manufactured by Intel. They ARE legit demo boxes.
March 6, 2010 04:32 PM
If Intel does in fact release demo's that look like this, then the company seriously needs to rethink things.
I have seen a lot of demo products in my day and never have they been constructed out of putty, or slapped together with glue and aluminum and definitely have no used non original packaging unless it is a non life sized model. I've seen them at trade shows, through work and even had some demos boxes for a LAN party group I hosted. They do sometimes included printed paper inside with an image of what "should" be there, if the packaging has a security window.
If it is the product itself, it is often just the shell of product if it has internals. It would cost MORE to assemble a custom box than it would be to provide a regular retail box, not to mention the manpower required to build the "fakes".
Hopefully Intel can shed some light on the topic on Monday.
March 6, 2010 04:42 PM
Intel has said they are treating this as a case of counterfeiting so I think we can say with some certainty that there's something more going on here than just demo boxes.
March 6, 2010 05:12 PM
Intel has said they are treating this as a case of counterfeiting so I think we can say with some certainty that there's something more going on here than just demo boxes.
March 7, 2010 04:16 PM
NewEgg has been shipping debug build's of Windows 7 as Retail OEM versions too, Had a few users on SevenForums complaining about BSODs that only occour on the Debug builds and reporting NewEgg as the point of sale (Heres a recent user who had the problem: APC Index Mismatching - Windows 7 Forums)
Debug builds are both larger in size and slower to run than the retail builds and incur more BSODs due to the amount of extra checks the OS does.
March 7, 2010 04:50 PM
This happens to you by buying PC crap. Buy a Mac instead!
March 7, 2010 06:22 PM
March 7, 2010 09:09 PM
Kyle over at Hardocp had this comment from an Intel rep:
Looks like the story about demos getting shipped has been debunked.
To make matters even more ridiculous, D&H is threatening to sue Hardocp for running the story, and another site that ran the story:
Company threatens journalists over fake Intel CPU reports | Business news | TechEye - All the technology news unfit for print
What a bunch of idiots.
March 7, 2010 10:40 PM
Very interesting. Kyle did only mention "sources" for his information, and isn't required to provide names, however he did present the information as fact about D&H being involved whether victim or villian.
Never ever accuse anyone of a crime or being complicit in a crime outright - definitely should have covered his ass, hence why you always see "allegedly" when a reporter talks about a story.
If he does in fact have a legitimate source - where ever from - or D&H is Newegg's CPU supplier then he shouldn't have a problem disproving libel.
March 8, 2010 05:01 PM
The truth is, Newegg couldn't figure out which one of their "long term" supplier sold them the fakes. They are holding payments to all of it's CPU suppliers. What a xxxx up!!!!
March 8, 2010 05:09 PM
they have serial # on every invoice
March 8, 2010 05:11 PM
Company threatens journalists over fake Intel CPU reports | Business news | TechEye - All the technology news unfit for print
What a bunch of idiots.
I'd tell them to eat my ass.
You can't sue someone for reporting what has happened, otherwise Ford and Bridgestone would have put everyone out of business a while back.... Or Exxon... Or.. or...
March 10, 2010 08:14 AM
"Newegg is currently conducting a thorough investigation surrounding recent shipments of questionable Intel Core i7-920 CPUs purchased from Newegg.com.
Initial information we received from our supplier, IPEX, stated that they had mistakenly shipped us "demo units." We have since come to discover the CPUs were counterfeit and are terminating our relationship with this supplier. Contrary to any speculation, D&H Distributing is not the vendor that supplied us with the Intel Core i7-920 CPUs in question.
Newegg’s top priority is to proactively reach out to all customers who may have been affected to ensure their absolute satisfaction. We have already sent out a number of replacement units and are doing everything in our power to resolve the matter promptly and with the least amount of inconvenience to our customers.
We have always taken pride in providing an exceptional experience for each customer, and we apologize for any inconvenience to our valued customers. We take matters like this extremely seriously, and are working in close cooperation with Intel and the appropriate law enforcement authorities to thoroughly investigate this incident."
March 10, 2010 08:20 AM
Initial information we received from our supplier, IPEX, stated that they had mistakenly shipped us "demo units." We have since come to discover the CPUs were counterfeit and are terminating our relationship with this supplier. Contrary to any speculation, D&H Distributing is not the vendor that supplied us with the Intel Core i7-920 CPUs in question.
Newegg’s top priority is to proactively reach out to all customers who may have been affected to ensure their absolute satisfaction. We have already sent out a number of replacement units and are doing everything in our power to resolve the matter promptly and with the least amount of inconvenience to our customers.
We have always taken pride in providing an exceptional experience for each customer, and we apologize for any inconvenience to our valued customers. We take matters like this extremely seriously, and are working in close cooperation with Intel and the appropriate law enforcement authorities to thoroughly investigate this incident."
We know: The Last Word – Newegg Comes Clean | Hardware Canucks
March 11, 2010 09:20 AM
Newegg is compensating all customers that have been affected.
March 11, 2010 09:23 AM
April 8, 2010 01:44 AM
Whatever happened with this?
April 16, 2010 02:03 PM
I got mine up to 4.2 with air, but it disolved when I tried water.
April 16, 2010 02:05 PM
April 16, 2010 07:11 PM