XFX has been known as a company that pushes the boundaries of both performance and customer support. Their graphics cards were among the first to receive lifetime warranties and what was called “modder friendly” coverage which allowed users to upgrade the included heatsink without voiding the warranty term. Things took a step to the next level when XFX introduced their “Double Lifetime” warranty which essentially covered the original purchaser along with the first person who bought the card second hand. At first this practice sounded too good to be true but it seems to have paid dividends since the Double Lifetime Warranty turned into a major selling point for XFX’s cards. Times have changed though.
Soon after the HD 7970 was released, we started hearing reports of XFX including “Warranty Void If Removed” stickers on the heatsink’s screws, possibly indicating a retraction of the Modder Friendly warranty. Luckily, this can be ignored if you live in North America but in all other regions, removing the heatsink means throwing out your warranty. XFX just asks that you call them before making any modifications.
Our discussion about heatsink stickers did however turn into a much larger conversation about warranties…
According to XFX, their Double Lifetime warranty just wasn’t sustainable and decided against offering it on HD 7900-series cards. From a business standpoint, we tend to agree with a move away from money loosing propositions but we can’t recall any public notification of this shift so consumers were in the dark. Buyer beware we guess.
So what do buyers of XFX HD 7900 cards get? That’s a bit complicated so bear with us while we explain this:
- Cards with Double Dissipation (Double D) or whose product number ends in “R”: Lifetime warranty if registered within 30 days.
- All other cards (ex: HD 7970 Core Edition; FX797ATNFC): 2 Year Warranty
As should be evident by now, like every other graphics card manufacturer XFX is moving away from lifetime warranties on everything but their highest end SKUs. But this doesn’t mean their customer support has been left by the wayside since it still runs well and feedback from the community continues to be positive. If anything we recommend you take a close look before buying any XFX graphics card to ensure it comes with a warranty that suits your needs.
You can read more about the warranty and its implications HERE.