Kingston has learned that a small percentage of their SSDNow V100 sold in the past have experienced a technical issue with the firmware. The company reports that a small percentage of their drives have caused the BIOS to hang during boot, and failed to load further. Kingston strongly recommends that a firmware update be applied to all SSDNow V100 drives to prevent possible data loss.
“The firmware update to fix the technical issue is available via Kingston Technical Support. As with any firmware update, we recommend that you back up your data prior to applying the firmware revision.
Customer satisfaction and producing high quality products is the key to Kingston’s success, so we want to make every effort to ensure that our customers are aware of this firmware revision and have the opportunity to patch their V100 drive(s). “
The firmware update can be downloaded from our dedicated support page: www.kingston.com/support/ssdnow/v100_firmware.asp
Customers can also contact our customer service hotline at 888.484.9125 for more information.
Affected Part Numbers are:
SV100S2/64GZ, SV100S2D/64GZ, SV100S2N/64GZ
SV100S2/128GZ, SV100S2D/128GZ, SV100S2N/128GZ
SV100S2/256GZ, SV100S2N/256GZ, SV100S2N/256GZ
It is important to note that none of Kingston’s other SSDNow products — with part numbers beginning with SNE, SNM, SS, SNV, SNVP and SVP — are affected by this potential issue.