After Corsair’s recent announcement and recall of their Dominator GT lineup using Elpida Hyper IC’s (which have been experiencing a higher than normal failure rate) OCZ is the second company to officially announce their customer service commitment
Unfortunately, much like Corsair’s, the statement is buried on the manufacturer’s forums, so unless you follow tech news regularly or already have a failed product – there is no message being forwarded to the consumers.
Initial reports indicate that no traditional recall – pull the products back – has been issued to consumers or retailers, merely that production of the memory lineups with the Elpida chips will cease. This appears to mean that affected memory will continue to be sold and users who experience failures are being directed to OCZ’s normal RMA procedures with special instructions for a “no questions asked” exchange or refund.
An OCZ spokesperson has stated:
In regards to the potential issues relating to Elpida Hyper IC’s, OCZ has not yet seen extended failures in the field, and the Elipda Hyper IC’s we have used came from earlier batches so we do not yet know if this is the reason why we are not seeing field issues but as a proactive measure based on the latest information from media reviewers like AnandTech we have officially held the use of any Elpida Hyper IC’s at this time. Any customers that are seeing issues are encouraged to contact us and we will absolutely take care of all customers with a no questions asked refund or exchange for another OCZ product of equal value, whichever the customer prefers. We want to make sure that our customers have peace of mind and the confidence that we will take care of any and all issues related to modules that utilize Elpida Hyper chips.
Like Corsair, the extent of the damage is only limited to a few numbers of products. OCZ has reportedly not used the IC’s for a few months, so the only affected modules are the DDR3 Blade series, above 2000MHz.
Part Numbers Include: