While it isn’t yet classified as a full blown epidemic, Corsair is stepping up to the plate and taking responsibility for their products, as a growing number of reports indicate that Eplida Hyper’s IC’s, used on some of the high end Dominator GT memory is having far higher than normal failure rates.
Corsair is not the only memory manufacturer who has used the IC’s or the only one who is having problems, but to date they are the only company who has taken measures to ensure customer satisfaction regarding the issue.
As a part of the fix, they are ceasing the sale and recalling 5 individual products that use the affected chips:
A statement released on their forums holds full details:
We have seen a number of reports across various forums about failures of modules (from Corsair as well as from other memory manufacturers) built with Elpida “Hyper” RAMs. Through lab testing, we have now been able to reproduce similar failures. We are continuing to test to determine the cause of these failures. Note that although a relatively small percentage of “Hyper” ICs appear to be affected, the rate of failure is not acceptable to Corsair or to our customers.
Due to these failures, we will no longer sell Hyper-based modules until the issue can be resolved. We have also have asked our retailers to return any modules they currently have on their shelves. Products impacted include TW3X4G1600C6GTF, TR3X6G1866C7GTF, TR3X6G2000C8GTF, TR3X3G2000C7GTF, and TR3X6G2000C7GTF. We are working on enhancing our manufacturing and testing process to be able to offer these parts again as soon as possible.
We continue to stand behind these modules 100% with our standard warranty, which can be found at http://www.corsair.com/warranty/default.aspx.
For customer’s who currently have functioning sticks of the affected Dominator GT memory, it would appear no recall or refund has yet been offered, however users will be fully covered in the event of a future failure and should contact their place of purchase for more details.