Jacob Freeman, an EVGA product manager, told Hardware Canucks that the company went this route for multiple reasons, primarily to simplify and improve their warranty terms.
In a press release, EVGA outlined the key items of the new warranty policy:
- 3 Year Warranty Minimum – All EVGA products will carry a minimum warranty of 3 years.
- Warranty is now Transferrable – EVGA Global Warranty will cover the product, not the user. The warranty term starts on the date of purchase if user has invoice, or manufacture date if not.
- Warranty Upgrades – Warranty upgrades are now available for the original owner upon registration. A 5 or 10 year warranty upgrade is available for a small price.
- EVGA Step-Up Enhanced – Now the EVGA Step-Up program is available for any EVGA graphics or motherboard product with Warranty Upgrade.
- Global Warranty Policy – An EVGA product is covered under warranty, no matter where you live. If you purchase a product in another country, you will be served by your local warranty center.
- Free Standard Cross-Shipping RMA – Basic cross shipping service is now free.
This new warranty policy will be automatically applied on any products purchased on or after July 1st, 2011.