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Corsair Issues Warning of Possible H100 Fan Controller Issues  

Hardware Canucks > News > Cases/Power/Cooling News > Corsair Issues Warning of Possible H100 Fan Controller Issues
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Posted by skymtl — September 30th, 2011, 3:15 PM

Over the last 24 hours, we have been hearing that Corsair’s high-end Hydro Series H100 high performance liquid CPU cooler has been temporarily removed from some retailers’ shelves.  Are these the first signs of a general recall?

When we start fielding emails and forum messages about Corsair’s H100 mysteriously disappearing from store shelves, red flags were raised.  The first signs that something is wrong usually comes from customers screaming bloody murder but we hadn’t seen anything to point towards there being any far reaching issues with this high end water cooling unit.  Even our review unit has been running like a champ.  So what gives?

After further research, it seems like a limited number of the H100 units have a small issue where pushing the fan profile button on the unit doesn’t actually change the rotational speed of the fans.  Basically, the included fans will stay at their default speed regardless of the profile being used.

All of the affected units come from batch #11359403 (see picture below showing where you can see the batch number) and so far, no other batches seem to be affected.  Corsair caught this issue before most of the units in the retail channel made it into consumers’ hands and has recalled the affected . This explains why some retailers pulled the H100 from their shelves.

So what happens if you have one of the affected H100′s?  Corsair has some very clear directions on their website which we suggest you follow.

 

 

 

 


Tags: Corsair H100, H100 fan controller, H100 Fan Issues, h100 fan speed, H100 Recall

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Comments (6)

  1. Lamb says:
    September 30, 2011 at 4:06 pm

    Not using the fan controller anyway (and that’s not my batch)

  2. Pitstoppc275 says:
    October 1, 2011 at 3:41 am

    just goes to show that this company has what it takes to have great products out there in consumers hand and care about its name, unlike some other companys that don’t give a crap!

  3. Diduseethat says:
    October 1, 2011 at 9:18 am

    I don’t get what people see in Corsair, they make average stuff at best from farmed out tech from other companies.

  4. Steven Enns says:
    October 1, 2011 at 6:40 pm

    What other company would RECALL an entire batch of its product because of a disfunctional button?
    Any other computer hardware company would sit and wait for customers to RMA, thus putting all the stress and process on the customer.
    I applaud Corsair for making the process easier.

  5. Evideom says:
    October 8, 2011 at 8:38 pm

    Ok, this is NOT just a problem with that serial number. I have had two of these units defective out of the box. All of these units a broken.

  6. Berkshireboy97 says:
    November 14, 2011 at 7:44 pm

    I’m sure that there was a problem with that Batch…but I’m having the same exact issue with mine and the batch is 11359459…which is close….but there are obviously things they still need to fix. Firmware reset didn’t work either


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