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Old August 10, 2013, 07:10 PM
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Default Better brands for Canada in terms of Warranty

Which brands come with the better warranty when it comes to us Canadians. For example I've heard bad stories about Saphire or HIS (you have to ship the cards to Asia). Same with ASUS.

Is Gigabyte/MSI currently the best brands to deal with when it comes to warranty/RMA? Do they have centers in Canada? I'd include EVGA but I'm only interested in AMD video cards.

Basically which brand to chose when I'm considering reliability and warranty.
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Old August 10, 2013, 07:18 PM
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Asus RMA location is in Markham, as well as MSI. Gigabyte is California.
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Old August 10, 2013, 07:21 PM
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I've had stellar GFX card RMA service from MSI.
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Old August 10, 2013, 07:31 PM
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Quote:
Originally Posted by Lpfan4ever View Post
Asus RMA location is in Markham, as well as MSI. Gigabyte is California.
That's good to hear. But my friend had an ASUS mobo and he had to RMA it in ASIA, and after a month of waiting, he received back an inferior model because they no longer manufactured his. He ended up buying a Gigabyte. From this story, and a few others, I tend to try to stay away from ASUS.

Great to hear Lpfan4ever's feedback. I've always had trouble deciding between MSI/Gigabyte when it comes to warranty. Still curious about the other brands (XFX, Powercolor, PNY)
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Old August 10, 2013, 08:58 PM
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That Asus story doesn't sound right.
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Old August 11, 2013, 04:45 AM
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subbed to this thread. I have only had a HDD go south on me, but I use alot of Sapphire products so its good to know from here on out which brands have Canadian/NA RMA centres.
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Old August 11, 2013, 06:36 AM
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I am very weary of products, no matter how good they are, with no RMA return center located here in Canada. There are some very good products out there but as soon as the item is forced to ship over the border to any other country, at best, the RMA experience tends to be a longer one and at a higher cost.

That being said:

I've had great experiences with Seagate as the RMA location is in Ontario and turnaround time is excellent. My western digital RMA experience was also very good.
Also had a great experience with Toshiba. Had a cpu fan go out on a Toshiba Satellite and one of a few registered repair centers is right here in Montreal. The warranty was confirmed and it turned out to be one of if not the most painless experiences I've had.
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Old August 12, 2013, 06:25 AM
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I've done an Asus RMA about 5+ years ago and had no issues with it whatsoever, I've also had to do Western Digital, Seagate and Intel RMAs for Hard Drives or SSDs in which all were rather fast (I always pick cross-ship though). Hell the Intel one came the next frigin day in the mail. The only RMA I wasn't very happy with and needing 'customer retention' support was Gigabyte, as they claimed damages that were done to the board by the tech, by myself. Took a while to get straightened out and was without the motherboard for 2 months too. If your Gigabyte product doesn't die it's a great value item, but if it does be prepared to be without it for AT LEAST a month, if not longer with shipping to/from the US.
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Old August 12, 2013, 12:21 PM
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My MSI RMA was amazing, I live close to the Richmond, BC depot. I drove there, dropped it off and they shipped me a new one!
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Old August 12, 2013, 12:43 PM
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Quote:
Originally Posted by Messerschmitt View Post
That's good to hear. But my friend had an ASUS mobo and he had to RMA it in ASIA, and after a month of waiting, he received back an inferior model because they no longer manufactured his. He ended up buying a Gigabyte. From this story, and a few others, I tend to try to stay away from ASUS.

Great to hear Lpfan4ever's feedback. I've always had trouble deciding between MSI/Gigabyte when it comes to warranty. Still curious about the other brands (XFX, Powercolor, PNY)
Did your friend live in Asia or Canada? If Canada you never send your board overseas. At least not in the last 7 years or so. They all go to Markham IIRC.

For my own RMA Experience, EVGA is Solid. XFX is solid. PNY is godly at times, great tech group there.

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