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Old August 14, 2012, 08:40 AM
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They usually step up to the plate and do the right thing, but it sometimes takes some prodding on unusual stuff. I had an issue when I stepped up my GTX260 to a GTX285 upon release. The card that showed up was a 260 with a dead fan in a GTX285 box, but with matching serial numbers on the box and card meaning someone in their packaging dept. made a switcheroo and got themselves a new card. After a couple of phone calls and a few emails, they finally agreed to cross-ship a replacement card as long as I gave a Visa number in case the old card didn't come back to them. As I recall, they sent the new GTX285 with 2 day service from California, which eased some of the pain.

TLDR version; they've still got decent CS in my books. When I had to RMA a X58 board last year it was pretty painless.
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Old August 14, 2012, 09:17 AM
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They are still good, I bet they had to do a little investigating much like SJ has had because of the unusal circumstances.

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  #23 (permalink)  
Old August 14, 2012, 10:03 AM
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Good to hear. I just bought a GTX 680 SC from someone in the states and was somewhat nervous from reading about the unreturned calls. Glad it worked out for you.
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Old August 14, 2012, 12:50 PM
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As long as they came through, I'm happy. Like I said, the only thing I ever wanted was the assurance of an advance RMA so I don't get stuck out of pocket and 4-6 weeks waiting without a card. By the end I was honestly more upset with the dismissal than anything else, but Matthew apologized and expressed he's just been very busy the past week. Glad they made it right in the end.
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Old August 14, 2012, 04:00 PM
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evga's rma been top notch with my issues, painless with thier registration app when i got items
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