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  #11 (permalink)  
Old November 10, 2011, 09:58 AM
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HIS is handled by Lexy Pacific I believe.
You go through them to get RMA. I had to do it once on a HIS2600XT.

Let us know who you hear back from , would be interesting to know the responses.
I have had very good service from ASUS RMA centre in MArkham.


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  #12 (permalink)  
Old November 10, 2011, 10:43 AM
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I would say go with Asus they now have repair centers all over Canada the one in Markham being the best by far.

If you buy one and need help with RMA just email me as I am always willing to help with RMA's from Asus and Apple and can even get you Xship replacements so your not without.
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  #13 (permalink)  
Old November 11, 2011, 03:44 PM
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So far MSI said they cover return shipping

Athlon- that handles it for sappire just said I would have to return it to where I got it for RMA, so I emailed newegg to ask them if thats true for a 2year sapphire warranty

no other replies yet
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Old November 11, 2011, 05:24 PM
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In that case, I say go MSI. The obviously read their emails and respond quickly. Plus, I know for a fact they are trying to expand in Canada which means the are patrolling this and other forums closely.
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Old November 12, 2011, 07:22 PM
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As I figured, newegg said they DO NOT handle the 2 year sapphire warranty, I never checked lately but I think its just the 1st 30days, so I emailed back that Athlon company and asked for an explanation as to whats going on, they handle sapphire's RMA and are clueless or deceptive?
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Old November 15, 2011, 09:15 AM
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latest from athlon
Quote:
We have checked with Sapphire, they will take up the balance of the warranty from Newegg. If, in any case you have to RMA the cards, you need to send the card to the following address at your cost


Althon Inc
140 Shields Court
Markham, Ontario
Canada
L3R 9T5

After Sapphire finished repairing the card, we will send the card back to you at our cost.

still no mention of a fee, I'm suspicious of that, sounds like word games

All retailers of sapphire 6950 cards say about the same as this
Quote:
Manufacturer Warranty

  • Manufacturer Limited Warranty period (parts): 2 years
  • Manufacturer Limited Warranty period (labor): 2 years
with most only providing in house RMA for the 1st 15-30days
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Old November 15, 2011, 10:48 PM
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If you're buying new, some places like ME offer some in-store replacement scheme for a percentage of the cost of the product. Could be worth it to consider it.

If you're in Canada, I believe the consensus is stay away from Sapphire, Diamond, HIS. Not sure about PowerColor but I've never heard anything really about them to begin with.
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  #18 (permalink)  
Old February 24, 2012, 12:11 PM
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well after months of waiting...Diamond send me a reply about their RMA for Canada

Quote:
I apologize for the delay in response as we have been having technical difficulties. The RMA would be shipped to our factory in Chatsworth, CA in the United States and you would only be responsible for paying for shipping charges to send the product to us. We will pay for the shipping to send the product back out to you once it has been replaced and the replacement card would come from the same factory you sent the defective video card to here in Chatsworth, CA in the United States.
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Old February 25, 2012, 08:42 AM
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Just a fyi, I rma'd a 3850 visiontek lifetime warrenty couple years ago and visiontek makes the customer pay shipping to them (central US iirc) and $10US for return shipping.

Good info in your post, I need another 6850 for xfire and will probably get MSI or XFX.
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