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  #11 (permalink)  
Old October 30, 2011, 02:50 AM
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Nice thing about Zotac is the lifetime warranty on all high-end cards, a few specific mid-range cards. Can't speak to the ease of RMA, however.
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  #12 (permalink)  
Old October 30, 2011, 03:06 AM
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Quote:
Originally Posted by Galcobar View Post
Nice thing about Zotac is the lifetime warranty on all high-end cards, a few specific mid-range cards. Can't speak to the ease of RMA, however.
LP can.
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  #13 (permalink)  
Old October 30, 2011, 06:49 AM
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That galaxy card has the best cooling of the bunch posted, sure it uses more slots but it will be almost silent and cooler than the rest by a longshot.
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  #14 (permalink)  
Old October 31, 2011, 09:01 AM
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I can tell you the Galaxy GTX 580 is an outstanding card, and although it is a big one the cooling on it is top notch.

As for the RMA process, we've done much in the last few months to improve it, and should anyone here ever have any difficulties with any RMA issue, or anything related to a Galaxy product, feel free to PM me and I'll help out.
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Old October 31, 2011, 09:24 AM
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Quote:
Originally Posted by GalaxyTech View Post
I can tell you the Galaxy GTX 580 is an outstanding card, and although it is a big one the cooling on it is top notch.

As for the RMA process, we've done much in the last few months to improve it, and should anyone here ever have any difficulties with any RMA issue, or anything related to a Galaxy product, feel free to PM me and I'll help out.
What improvments have been made? I know in the past it was less than Ideal Process. But it would be interesting to note what kind of Support Canadians have from Galaxy.

I have looked at many of your products, but been hesitant to purchase because of that question alone.

ST
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  #16 (permalink)  
Old October 31, 2011, 09:51 AM
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We've been putting into place upgrades to the support phone and email system, getting a new system in place to track tickets and make sure reps always follow up with customers to make sure their problem is solved, making customer tickets visible to myself, our headquarters, and even the shipping department to everyone involved can see what's going on and keep the process quick, and new support team training to make sure they are as efficient as possible, all while increasing the size of our support team.

We've also got a new registration system in place so reps can easily pull up customers' info to avoid having to send it by email and wait, and there are other upgrades being worked on currently that we'll unveil shortly.
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  #17 (permalink)  
Old October 31, 2011, 01:13 PM
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Quote:
Originally Posted by GalaxyTech View Post
We've been putting into place upgrades to the support phone and email system, getting a new system in place to track tickets and make sure reps always follow up with customers to make sure their problem is solved, making customer tickets visible to myself, our headquarters, and even the shipping department to everyone involved can see what's going on and keep the process quick, and new support team training to make sure they are as efficient as possible, all while increasing the size of our support team.

We've also got a new registration system in place so reps can easily pull up customers' info to avoid having to send it by email and wait, and there are other upgrades being worked on currently that we'll unveil shortly.
Good to know you guys are actively making changes and standing behind your products!
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  #18 (permalink)  
Old November 2, 2011, 12:17 PM
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Quote:
Originally Posted by GalaxyTech View Post
We've been putting into place upgrades to the support phone and email system, getting a new system in place to track tickets and make sure reps always follow up with customers to make sure their problem is solved, making customer tickets visible to myself, our headquarters, and even the shipping department to everyone involved can see what's going on and keep the process quick, and new support team training to make sure they are as efficient as possible, all while increasing the size of our support team.

We've also got a new registration system in place so reps can easily pull up customers' info to avoid having to send it by email and wait, and there are other upgrades being worked on currently that we'll unveil shortly.
This post may have gotten me off the fence about buying one of your cards. Thanks for the update!
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  #19 (permalink)  
Old November 2, 2011, 12:41 PM
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Quote:
Originally Posted by GalaxyTech View Post
We've been putting into place upgrades to the support phone and email system, getting a new system in place to track tickets and make sure reps always follow up with customers to make sure their problem is solved, making customer tickets visible to myself, our headquarters, and even the shipping department to everyone involved can see what's going on and keep the process quick, and new support team training to make sure they are as efficient as possible, all while increasing the size of our support team.

We've also got a new registration system in place so reps can easily pull up customers' info to avoid having to send it by email and wait, and there are other upgrades being worked on currently that we'll unveil shortly.
This is good, you need more visibility and Customer service and word of mouth will spread. That in turn will help drive your buisness. So please let us know how this works out when the new system that you are unveiling comes.

-ST
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  #20 (permalink)  
Old November 2, 2011, 12:56 PM
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The deal breaker for me would be shipping to an RMA facility outside of North America... if that were addressed Galaxy cards would be fair game in my books.
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