GTX 580 DS with cosmetic damage

[Kommie986]

Originally Posted by artistpavel

A reply form Direct Canada

"We do not warranty physical damage to products, only if the product is defective itself."

So it would cost a shipping, the 15% restocking fee to have it returned for refund and the fact that the price for 580 DS went up everywhere since I bought it if I try to buy a new one.

Waiting for reply from EVGA.

Did you tell them that it was found like that out of the box?

[artistpavel]

Yes I told them I opened the box and the item appeared to be cosmetically damaged from the factory.

[Kommie986]

Originally Posted by artistpavel

Yes I told them I opened the box and the item appeared to be cosmetically damaged from the factory.

Well, try calling them, explaining, then if that doesn't work, ask for a manager.

Edit: Shipping back to them, you obviously have to pay for. But seeing as it is a manufacture problem, and it's still under their satisfaction guarantee, I don't see why it wouldn't be fair for them to pay shipping to you.

[artistpavel]

EVGA agreed to replace the card!