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  #1 (permalink)  
Old January 18, 2011, 09:59 AM
Join Date: Jan 2011
Posts: 3
Angry DirectCanada ?

I might not be posting in the right place, however, I didnt know where else to go.

So I ordered my XFX Radeon HD 5750 a week ago from DirectCanada. They processed my order the very next day and they charged my credit card. However, the video card seems to be stuck in their warehouse ever since. I mailed them and they didnt answer back. I tried reaching them by phone and I couldnt get anyone on the line. I start getting worried now, since its my first time ordering something from them and I'm afraid I got scammed.

Does anyone have any insight on this online store ? Are they reliable ? Or should I just contact my VISA and try getting my money back ?

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  #2 (permalink)  
Old January 18, 2011, 10:08 AM
Top Prospect
Join Date: Aug 2009
Posts: 199

My System Specs


Me and my friend ordered for like 5000$ from them in the last year.. never not received stuff.. in fact they were much much faster than NCIX, witch is now terrible for speed of shipping..
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  #3 (permalink)  
Old January 18, 2011, 10:11 AM
Join Date: Jan 2011
Posts: 3

thanks for that answer, that gives me some comfort for the moment.

So is 7 days + normal for them ? I usually get my stuff from Tiger and they are pretty fast...
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Old January 18, 2011, 10:18 AM
lowfat's Avatar
Join Date: Feb 2007
Location: Grande Prairie, AB
Posts: 8,917

My System Specs


DirectCanada's support is just awful. They are a sister company of NCIX w/ great pricing. Just don't expect much from their customer support. I would just try to keep sending them emails/calling.
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  #5 (permalink)  
Old January 18, 2011, 10:21 AM
Join Date: Dec 2007
Location: Mackenzie BC
Posts: 411

They are usually really good, 7 days isnt normal. Maybe its shipped and they didn't update the status. Still they should be replying to email. The estore is legitimate, dont worry about that.
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Old January 18, 2011, 10:23 AM
3.0charlie's Avatar
3.0 "I kill SR2's" Charlie
Join Date: May 2007
Location: Laval, QC
Posts: 9,932

My System Specs


Contact member DC_Support here on the Forums. He will give you a hand.
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  #7 (permalink)  
Old January 18, 2011, 11:07 AM
Join Date: Jun 2008
Location: Toronto, Ontario
Posts: 612

My System Specs


I find them faster than NCIX in processing and shipping, but as others have said, they're customer support isn't the best, but it's definitely not bad either.
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  #8 (permalink)  
Old January 18, 2011, 11:52 AM
Ctech's Avatar
Restricted Poster
Join Date: Nov 2010
Posts: 40

I've usually done chargebacks for my DirectCanada orders that "disappear". Unfortunate since they have very good prices.

Best of both worlds: order on NCIX, price match DirectCanada.
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  #9 (permalink)  
Old January 18, 2011, 12:38 PM
Xeven's Avatar
Join Date: Aug 2010
Location: Vancouver, BC
Posts: 577

Tell me about it. I paid for an item December 30, 2010 and it's still not here. My first and last directcanada transaction.

PSXeven. Batards of the World Unite!
The gap between happiness and utter misery is only but a few inches

Last edited by Xeven; January 18, 2011 at 01:32 PM.
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Old January 18, 2011, 01:13 PM
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Hardware Canucks Reviewer
Join Date: Apr 2007
Location: Calgary, AB
Posts: 5,442

I never order from DC ever since I wanted to call about an order and there was no one to talk to. PM DC and order NCIX if you like customer service.
Donkeys kill more people annually than plane crashes or shark attacks.
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