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Old December 15, 2010, 01:34 AM
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Default Do you think my warranty is void?

Ok so I thought my new mobo was giving me the POST problems as per this thread: Gigabyte H55M Issues

Turns out that shorting/no boot is the only problem I had.
So what happened was I tested my GTX470 in my original system before transplanting it to the new motherboard. It was working fine up until then. Then I had the shorting issues with the motherboard, prompting me to test other things instead of testing my GPU. So after a while I finally decide to put my GPU back in the old system so I can keep folding with it.

Here's where I find out my card is DEAD. A little frustrated since I was so incredibly careful to avoid PEBKAC, I start returning the card to its stock configuration. I took my ghetto S478 stock cooler off of it and put the shroud back on, then I started to take off the EVGA backplate. To my dismay, I find an oily substance oozing out of the thermal pad that came with the backplate. Not only was it oozing all over the critical components on the back of the PCB, but it was oozing all over the fading warranty labels... Now my card is a Zotac GTX 470, do you think I could actually get a warranty replacement?

TLDR: I have an EVGA backplate on my Zotac GTX 470, the thermal pad on the backplate oozed oil all over the back of the card, fried the card, and started to fade out the warranty labels. Do I have a chance at a warranty replacement?
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Old December 15, 2010, 10:42 AM
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Theres a slim chance. trying wont hurt :)
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Old December 15, 2010, 11:53 AM
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Pictures?
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Old December 15, 2010, 03:44 PM
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Pics as requested.

Can't really see it in the pics, but the label has quite a few mildly faded letters, not to mention it's blatantly obvious that the PCB has been soaked in oil if you see it in person. The label is loose as well, it stays on, but it's easy to peel off now.

All the shiny stuff that looks like water is the oil from the EVGA backplate. (or thermal pad to be precise)

And just for kicks theres a pic of my cooling setup.
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Old December 15, 2010, 04:02 PM
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Holy crap that scares me of having my back plates on!

This case I would contact both companies. Maybe EVGA will replace the card or maybe Zotac will.
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Old December 15, 2010, 04:13 PM
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That really sucks....I had no idea there was oil in that pad.
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Old December 15, 2010, 04:26 PM
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I would personally contact EVGA, and be very reasonable about it with them and see what they say. Anger never works, reason usually does.

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Old December 15, 2010, 06:37 PM
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Definitely contact EVGA. They have a very helpful staff. Just make sure you have the invoice uploaded and its registered.
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Old December 15, 2010, 07:07 PM
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WTF? Isn't the backplate supposed to help with cooling? Also, what isn't the pad just a synthetic material? There shouldn't be oil in it?
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Old December 15, 2010, 07:41 PM
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Quote:
Originally Posted by Kommie986 View Post
WTF? Isn't the backplate supposed to help with cooling? Also, what isn't the pad just a synthetic material? There shouldn't be oil in it?
Looking back, I have no clue how the card could be fried. Thermal pads are usually made out of fairly pure paraffin wax, which should be a solid oil that's completely non-conductive. Having the pad fail and ooze out liquid should be about a 1 in a trillion chance. Even if the pad did fail, the liquid should be completely unable to short circuit my card, considering it should have been in a fairly pure form.
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