Fair RMA repalcement?

[SGardiner]

BFG sent me a 9800 GT OC+ to replace my defective 8800 GTS 512 MB (G92)

Should I be happy with this exchange?

[redwagon]

It's a small downgrade:

8800 GTS 512:
128 Stream Processors
650 MHz Core
1940 MHz Memory

9800 GT 512:
112 Stream Processors
? MHz Core
? MHZ Memory

I don't know the exact numbers for the BFG OC edition.

[cozmosland]

if it were me i would be kinda annoyed,

ok so the card they gave you is a more efficient and i would say should run cooler than the 8800 since it's a 55nm chip instead of a 65...
oh wait,, u may want to confirm what they gave you cause they put both g92's on the 9800...

i would be annoyed cause the 8800 had 128 stream shaders and the 9800 only has 112,
so if your a folder or well a person in general who cares about performance than i think they just gave you something of the equal value at the time but lesser performing.

so i would bitch at them.

anyway just my thoughts, if anyone disagrees then let me know, im curious of others opinions :)

[MonsterSound]

I wouldn't be satisfied either.
Equal or Trade me up, sure, but down?
I'd let them know as they might not even realize that they sent you a slightly lower card (thanks for re-branding and numbering nVidia) after all "9800" sounds like it might be faster than "8800".

[cozmosland]

yea, i would just message them back and complain,, or well state your strong opinion before you open and use the card and hope they are understanding and willing to properly compensate you.

[KeepSix]

I think what we have here is a case of "Baffled by their own bull5hit" product naming schemes. It sounds like an upgrade. That, or they hope you are technically ignorant.

[cozmosland]

haha yea, im curious to know what there response is :)

[SGardiner]

Originally Posted by cozmosland

haha yea, im curious to know what there response is :)

Their 1st response. Note their "error"


> On 3/4/2010 6:02 PM, BFG Support wrote:

> > Scott Gardiner,
> >
> > I am unsure on the specification you are referring to. I have listed the
> > specifications for each card below and the 9800 GT OC + card is a better
> > performing card:
> >
> > GPU NVIDIA GeForce 8800 GTS
> > Core Clock 675MHz (vs. 650MHz standard)
> > Shader Clock 1674MHz (vs. 1625MHz standard)
> > Texture Fill Rate 43.2 Billion/sec.
> > Stream Processors 128
> >
> > Memory
> > Video Memory 512MB
> > Memory Type GDDR3
> > Memory Data Rate 1940MHz
> > Memory Bandwidth 62.1GB/sec.
> >
> >
> > GPU NVIDIA® GeForce® 9800 GTX+
> > Core Clock 760MHz (vs. 738MHz standard)
> > Shader Clock 1890MHz (vs. 1836MHz standard)
> > Shader Model 4.0
> > Texture Fill Rate 48.6 Billion/sec.
> > Stream Processors 128
> >
> > Memory
> > Video Memory 512MB
> > Memory Type GDDR3
> > Memory Data Rate 2250MHz (vs. 2200MHz standard)
> > Memory Interface 256-bit
> > Memory Bandwidth 72GB/sec.
> >
> >
> >
> >
> > Thank you,
> > Delma .
> > BFG Support

My reply and their 2 nd response

03/04/2010 17:20 - Scott Gardiner wrote:

>
>
> The specifcations you listed were for the 9800 GTX. I received the
>
> 9800 GT OC+ Specs as follows
>
> Clearly these are less than those of the 8800 GTS 512 MB
>
> Performance
> GPU NVIDIA® GeForce® 9800 GT
> Core Clock 635MHz (vs. 600MHz standard)
> Shader Clock 1566MHz (vs. 1500MHz standard)
> Shader Model 4.0
> Texture Fill Rate 35.6Billion/sec.
> Stream Processors 112
>
> Memory
> Video Memory 512MB
> Memory Type GDDR3
> Memory Data Rate 1850MHz (vs. 1800MHz standard)
> Memory Interface 256-bit
> Memory Bandwidth 59.2GB/sec.
>
>
>
>


Scott Gardiner,

I a[ologize you are correct. I do apologize for the inconvenience please contact
our customer service team at 866.234.3499 and they will be able to assist you
with this matter.

Thank you,
Delma .
BFG Support

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Visit BFG Tech - Product Registration and register today.

[cozmosland]

haha nice, so they are still making you work for it by making you call a different area,
maybe you'll be lucky and be able to keep what they sent you and get better card as well.
if they send you a 9800gtx it will end up being a gts250 which is not a bad deal.
unless they have refurbed gtx's around then in which case i hope they send you a gtx+.
runs cooler and i think smaller die. :)

[SGardiner]

So I complain to BFG an they instruct me ship the 9800 GT back to them. I do so at my expense and you will never guess what card they send me as a replacement.......

A 9800 GT OC. The same model card that I had just sent back.