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Old February 23, 2009, 12:10 PM
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Default Step up with a DOA card?

I have a DOA GTX 260 and I want to RMA it to EVGA, but I thought, why not upgrade to the 285 while I'm at it. The problem is that the terms of the step-up program say that the card must work or there is a 15% extra charge. This doesn't make sense to me since any cards being stepped up are under warranty. Has anyone ever stepped up a dead card? Did you get nailed with the 15% charge?

I could email and ask, but I'm worried they'll tell me I need to RMA first and then step up which would put me beyond my step up eligability.
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Old February 23, 2009, 12:43 PM
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register on the forums and pose the question...

You'd hope that EVGA would step up to the plate in this situation, and build a good customer relationship...
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Old February 23, 2009, 02:35 PM
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I just bit the bullet and emailed joe darwin- hegot back to me within a half-hour said don't worry about it as long as it's in good condition. More huzzahs for EVGA service!
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Old February 23, 2009, 02:37 PM
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I thought you'd have soem luck...EVGA has been good to me over the years, ever sinceI bought one of the 7800GTX...LoL...and that YEARS AGO now...

Dunno is theu consider DOA good condition though...


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Old February 23, 2009, 03:02 PM
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hehe- I guess the wording was "no physical damage"

But yeah- they haven't let me down yet either- I have three evga GTX 260s now (soon to be a 285!!- perhaps a little overkill for an HTPC).
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