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-   -   RMA with NCIX or GIGABYTE (http://www.hardwarecanucks.com/forum/troubleshooting/8760-rma-ncix-gigabyte.html)

coldmantis July 23, 2008 07:11 AM

so I have a gigabyte ds3r rev 2.1 and yesturday one of the mosfet above the cpu socket popped, if u look at it you can clearly see that it's a little melted, does ncix or gigabyte cover popped mosfets?, the motherboard strangely still works fine, but still the mosfet is still burnt, anyone have experience in this situation?

sswilson July 23, 2008 07:15 AM

How long ago did you purchase the motherboard?

coldmantis July 23, 2008 07:45 AM

hmm I think for less then 6 months or maybe a little over 6 months

Eldonko July 23, 2008 08:01 AM

ASUS will RMA when this happens, not sure about Giga. Just give them a call.

3oh6 July 23, 2008 08:50 AM

yeah, you will have to go through Gigabyte and i am not sure if they will cover this. some companies will say any physical damage is not covered under warranty but i won't say who...

:whistle: DFI, Sapphire :whistle:

coldmantis July 23, 2008 09:37 AM

So I have to go through gigabyte and not ncix, even though I'm still covered under ncix?

Jmac July 23, 2008 09:40 AM

IIRC, NCIX covers the first year on Gigabyte mobos w/ Gigabyte covering the last 2.

I've dealt w/ Gigabyte once in the past on RMAs and, while they took forever (4 months), they were kind enough to build me a custom 7600 GT AGP card :)

coldmantis July 23, 2008 09:48 AM

but will NCIX do a rma if I tell them that one of the mosfet above the cpu socket popped? would they see that was physical damage and not give me a rma

Eldonko July 23, 2008 10:19 AM

Probably not. I would save the hassle of back and forth with NCIX and go direct to Giga. NCIX is quite picky because they dont want to risk giving you a new board and Giga not replacing the one they send in for RMA.

3oh6 July 23, 2008 12:18 PM

i was un-aware of that NCIX covered the first year, that is kind of handy. like Zac said though, going directly through Gigabyte will likely provide the best chance for getting an RMA but it might be worth giving NCIX a call and explaining the damage. have links to photos ready if you can and if you talk to someone who doesn't know, just ask to talk with someone that can say either way before you ship the board back.

these are those situations that suck because most manufacturers will say any physical damage is not under warranty...but when the board does this under no fault of the user, how is that not part of warranty? a component failed and there was no screw driver shorting involved, end of story.

worse case scenario, i will offer free repair if just the MOSFET is bad and there was no damage to the board itself. if you have a photo, post it up and i can start hunting for a replacement for you.

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