I've rma'd mobo's with ncix and they've been very good to deal with, give them a call first ask for Ryuji Kita, if anyone can give you a straight answer and help he's the guy. As mentioned, make sure and have pics available just in case, also have your invoice # handy, if he says yes to an rma, make a point of mentioning you know someone who has rma'd and ground shipping was no charge. Best of luck