Blizzard says go &*?% yourself

[Kilauea]

At lest that's the way I feel.

Basicly, I decide it was getting cold enough to play SC2, so I launched the game and the update starts and then gets stuck (moves back and forth), just in case, I went to sleep leaving it on (the first time) and the next morning since it did not move, I just shut it.

Then, I went looking at what was written online and found some info on their site, tried to download the patch another failure; shut my AV, failed; tried again in safe mode, failed.

So, a few days ago, I sent them a msg about how I am unable to apply their latest patch after not playing for the whole summer. I gave them all the info from above (but a bit more detailed) as well my DxDiag and MSinfo32. To that they basicly replied that they would not help me and directed me to some troubleshooting for applying WoW patch (which I have tried), but as you can guess, it did not work. Mind you, my problem concerns SC2, I do not even have WoW (and never did).

I guess that left a sour taste in my mouth. Had I hacked or changed the game in any way, I'd be more understanding since my actions would have changed the way in a way. But my game is as stock as stock can get. I consider myself as not very knowledgeable when on this forum, but still more than the average computer user.

[Shadowmeph]

check your ports make sure that they are open

[Kilauea]

I assume you mean the ports on the router. Nothing changed for a while, but I am not sure how to make sure they are opened. When I check my router's settings, there is nothing at all in the "Port forwarding / Port triggering". Of course I could add something, but I do not know what or any of the settings I should use if I were to do that.

Edit: I think I have figured this part out, but its still not working.

[Dzzope]

That doesn't sound typical of blizz.. one thing I'll give them is generally they have good (it may be slow) support.

[sswilson]

Their support for Diablo III has been abysmal. Many posts over at their forums fully documenting the poor quality of responses. Nothing but cut/paste responses, most of which have absolutely nothing to do with the ticket that's been opened.

[LarkStarr]

Their launching system now is quite terribad. Always worked good for me before, but ever since the 1.5 patch, it's just been awful.

Reinstall the game from scratch is what I did, and disabled all other networking adapters you may have installed except for your ethernet.

[Apathetik]

This was actually a problem a lot of people we're having with the 1.5 patch and newer, if too old of a version tried to update for a lot of people. What was recommended was to uninstall the old version, and then download the newest installer, and reinstall and download it from scratch. Make sure you download the English (US) installer though!

[Kilauea]

What a crappy day...

Well, someone will have to tell me what I am doing wrong.
I have uninstalled the game, then reinstalled it from the CD.
I have uninstalled the game, then reinstalled it from Bnet.

This is seriously making me reconsider any purchase of HoTS.

[Dr_BenD_over]

I can't seem to install the patches either.

StarCraft II 1.5.0

There will be no standalone patch available for this patch. We apologize for any inconvenience.

[Kilauea]

Top it all off with a machine talking to me and telling me they can't Fword answer my call because their queue line is full. I was about to kill someone before having to deal with them, before picking the phone (which I despise) and before talking to a machine only to be told what I had already read in their email (the thread title).

Ooh and I may add, please press wtvr digit for English (good), press wtvr digit for Spanish (normal), press wtvr digit for Portuguese (sure, why not). <--- Period, as in that's where it stops. As far as I'm concerned in America there are 4 official languages, 3 of them are serviced. (this is the NA line)

Really, I just wished I had a punching bag or something to destroy.