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Old January 26, 2010, 06:41 PM
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Default How to join logitech

Hey guys, I have been trying for the past 3 week to join logitech about a defective Harmony one remote. All my call and my e-mail end in nothing. When I e-mail I just get no answer and if I call they send me to another department that just hang off. So do any one of you have a e-mail where I can get any kind of support because that start to piss me off...Here I have a 350$ box remote that don't work and I can't even have a warranty claim or any support. Seriously I always have good support from them but now they are going in the bottom of my list.

Thx guys!
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Old January 26, 2010, 07:01 PM
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Send me your contact info via pm. I'll get it taken care of for you.
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Old January 26, 2010, 07:15 PM
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what are you hiding Encorp, is she pretty your contact at Logitech
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Old January 26, 2010, 07:21 PM
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Well if yes then Encorp should go deeper in this company Just kidding. I really can't understand, after over 10 years dealing with logitech and always have one of the best service out here I can't even call them that's pretty weird. I really would like to know what happen down in their office. Maybe some grimmlins take the place ho my god I haev to watch these movie tomorrow!
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Old January 26, 2010, 07:24 PM
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weird normally a phone call and your new parts are on the way
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Old January 26, 2010, 07:32 PM
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Quote:
Originally Posted by gingerbee View Post
weird normally a phone call and your new parts are on the way
I know. But now they tell me wait we are getting you to the Harmony costumer service only them can help you and...beep beep beep beep beep no more line....I am pretty sure gremlins eat the cable.
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Old January 26, 2010, 07:33 PM
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They may be just having a phone problem. those phone system are controlled by computer, they have programing bug too.
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Old January 26, 2010, 07:34 PM
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Quote:
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They may be just having a phone problem. those phone system are controlled by computer, they have programing bug too.
For 3 weeks long? I don't think that's phone problem
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Old January 26, 2010, 07:41 PM
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sounds like the harmony has there own division oh no why would that be is it made by some else and resold by them
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Old January 26, 2010, 08:02 PM
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Quote:
Originally Posted by gingerbee View Post
sounds like the harmony has there own division oh no why would that be is it made by some else and resold by them
The company that originally created the Harmony remote was bought by Logitech a few years ago, so it could be that the tech support for the remotes is handled by that division.
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