Go Back   Hardware Canucks > PC BUILDERS & TWEAKERS CORNER > Troubleshooting
Register Sweepstakes VB Image Host Members List LAN Calendar Search Today's Posts Mark Forums Read

       
Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old July 6, 2007, 06:29 AM
Cheator's Avatar
MVP
Level up: 76% Level up: 76% Level up: 76%
Level: 14 - 145 points to level up
 

Join Date: Mar 2007
Location: Ottawa, Canada
Posts: 481
Default Canadian RMA Experience

Hey all. I was looking at Supergrover's Support/RMA Links thread, and I had a thought about Canadian RMA. Its always different than the US, and its hard to find a good company to buy from because know one knows what Canadian RMAs are like. So.. I propose we make a thread detailing it, thats easily searchable.

Write a tiny review about the company and your RMA experience. This can apply to depot repair, product exchange, and retailer RMA as well! Try to follow this format:

Code:
Company Name: (company name)
Product: (product description and perhaps model number)
Warranty Period: (manufacturer warranty)
Date purchased: (approximate)
Date RMAed: (approximate)
Where it was sent to: Country, Province, City
Ease of RMA: (scale of 1-10)
Any extra fees?:
Wait time: (time it took to get the RMA completed)
Details: (detail the experience)
Satisfaction: (scale of 1 - 10)
If you have any ideas on how to improve this thread, PM me and let me know!
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Bookmark to Slashdot!Stumble this Post!Reddit! Bookmark to Newsvine!

Last edited by Cheator : October 3, 2007 at 04:40 AM.
Reply With Quote
  #2 (permalink)  
Old July 6, 2007, 06:32 AM
Cheator's Avatar
MVP
Level up: 76% Level up: 76% Level up: 76%
Level: 14 - 145 points to level up
 

Join Date: Mar 2007
Location: Ottawa, Canada
Posts: 481
Default

Ok lets start this off, here:

Company Name: Dell
Product: 17" Flat Panel LCD
Warranty Period: 3 years from purchase
Date purchased: March, 2005
Date RMAed: April 2007
Ease of RMA: 10
Wait time: ~5 days
Details: My 17" was being a little sketchy, so I RMAed it. They sent me a new monitor within days, and gave me a packing slip to send my old one back. Unfortunately, the box came with styofoam inserts that did not fit my monitor. I called them up and they made a note of it and told me to send it in anyway. I did, and the transaction was complete! IT was a great experience.
Satisfaction: 10
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Bookmark to Slashdot!Stumble this Post!Reddit! Bookmark to Newsvine!
Reply With Quote
  #3 (permalink)  
Old July 6, 2007, 06:59 AM
Babrbarossa's Avatar
Super Moderator
 

Join Date: Dec 2006
Location: New Brunswick
Posts: 2,734
Default

Good idea- I think quite a few people would be interested in this (I've never RMA'ed to a Canadian company though :()
__________________
System1: evga 680i rev. A1 // Q6600 @ 3.51 // evga 8800 GTS 640MB // 2X2GB GSkill DDR2 1000// Antec TP Quattro 850w // CM Stacker 830
Water Cooling: D-Tech Custom Fuzion // Danger Den 680i chipset block // Swiftech Stealth// HW Labs Black Ice GTX Xtreme 360 // Swiftech mcp655 pump
System2: Asus Commando // e6400 @ 3.4 // Crucial Ballistix PC2 8000 // evga 7900GS // OCZ GXStream 700w // ACFP7 CPU cooler // Antec p180
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Bookmark to Slashdot!Stumble this Post!Reddit! Bookmark to Newsvine!
Reply With Quote
  #4 (permalink)  
Old July 6, 2007, 07:34 AM
Cheator's Avatar
MVP
Level up: 76% Level up: 76% Level up: 76%
Level: 14 - 145 points to level up
 

Join Date: Mar 2007
Location: Ottawa, Canada
Posts: 481
Default

Quote:
Originally Posted by Babrbarossa View Post
Good idea- I think quite a few people would be interested in this (I've never RMA'ed to a Canadian company though :()
This isn't about Canadian companies though. This is ANY RMA to ANY company, like Asus or whatever. The issue this thread addresses is how long it takes and how easy it takes for Average Joe Canadian to RMA his product. It differs from the states alot and is often not as good. This way, people can see a true canadian experience with companies in or outside of canada.
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Bookmark to Slashdot!Stumble this Post!Reddit! Bookmark to Newsvine!
Reply With Quote
  #5 (permalink)  
Old July 6, 2007, 08:04 AM
Babrbarossa's Avatar
Super Moderator
 

Join Date: Dec 2006
Location: New Brunswick
Posts: 2,734
Default

Company Name: EVGA
Product: 680i AR
Warranty Period: lifetime
Date purchased: December 2006
Date RMAed: March 2007?
Ease of RMA: 10
Wait time: 2 weeks
Details: I RMAed my 680i - not because of a problem, but to get in on the free upgrade to the A1 revision. It was during a massive flood of trade-ins, but took surprisingly little time for them to process it, and I didn't need to send in my old board until I got my new one- on top of that THEY PAYED FOR SHIPPING BOTH WAYS. great company!!!!
Satisfaction: 10
__________________
System1: evga 680i rev. A1 // Q6600 @ 3.51 // evga 8800 GTS 640MB // 2X2GB GSkill DDR2 1000// Antec TP Quattro 850w // CM Stacker 830
Water Cooling: D-Tech Custom Fuzion // Danger Den 680i chipset block // Swiftech Stealth// HW Labs Black Ice GTX Xtreme 360 // Swiftech mcp655 pump
System2: Asus Commando // e6400 @ 3.4 // Crucial Ballistix PC2 8000 // evga 7900GS // OCZ GXStream 700w // ACFP7 CPU cooler // Antec p180
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Bookmark to Slashdot!Stumble this Post!Reddit! Bookmark to Newsvine!
Reply With Quote
  #6 (permalink)  
Old July 6, 2007, 09:26 AM
3oh6's Avatar
Hardware Canucks Reviewer
 

Join Date: Mar 2007
Location: london, on
Posts: 428
Default

Company Name: Asus
Product: P5B-Dlx X 2 (on seperate occasions)
Warranty Period: 3 year
Date purchased: 2006 (nov)
Date RMAed: 2006 (nov~dec)
Ease of RMA: 10
Wait time: 7~10 days from the day i shipped out
Satisfaction: 10
Details:

both boards died from the "random death syndrome". doing an RMA with Asus is very easy. i simply called tech support and explained that the board was dead, multiple CPUs and memory where tested with it and no POST (DO NOT e-mail, spend the $2 for the long distance phone call otherwise you could be waiting forever for an RMA number). the agent i talked with understood i knew what i was doing right away and provided me with my case and RMA # then gave me the phone number to the RMA department.

after 5 mins on the phone with the RMA department i had my email with shipping instructions. i shipped the boards on my FedEx account to KY (just standard ground) which cost about $11 each time and within 10 days i had a new one back from Asus with no customs or duty to pay...Asus also pays return shipping. both times i actually got a complete retail package with a brand new board...i am assuming because i RMA'd right after they came out pretty much.

can't really say they could have handled the RMA's any better...the key i think was just making the long distance phone call to tech support instead of e-mail (gotta love Skype out).
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Bookmark to Slashdot!Stumble this Post!Reddit! Bookmark to Newsvine!
Reply With Quote
  #7 (permalink)  
Old July 8, 2007, 09:32 PM
Cheator's Avatar
MVP
Level up: 76% Level up: 76% Level up: 76%
Level: 14 - 145 points to level up
 

Join Date: Mar 2007
Location: Ottawa, Canada
Posts: 481
Default

Its good to know that Asus is still good for RMAs.
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Bookmark to Slashdot!Stumble this Post!Reddit! Bookmark to Newsvine!
Reply With Quote
  #8 (permalink)  
Old October 2, 2007, 08:18 AM
Top Prospect
 

Join Date: Mar 2007
Location: Welland, Ontario
Posts: 98
Default

Company Name: MSI
Product: DVD Burner 4X + -
Warranty Period: 12 Months
Date purchased: a few years ago
Date RMAed: Approx. 13 months later (YES AFTER the warrenty was up)
Ease of RMA: 10
Wait time: 2 or 3 weeks? I am not sure, it was a few years ago
Satisfaction: 10

Details: I Emailed MSI a letter. I mentioned first cd burner lasted 8 years and still worked before being replaced. I also mentioned I was very happy with the burner before it died and that MSI seemed to have good products at a good price. I also mentioned something about brand loyalty/repeat customer etc. etc. They said they would RMA it
__________________
Intel E6600 (Stock 4 Now) w. Ultra 120 Extreme
Asus P5N-E
Muskin HP2-5300
2X1GB DDR2 @ 836, 5-3-3-3
MSI NX7800GT (480mhz & 256MB @1202mhz)
Samsung SyncMaster 225BW (22" Wide - 5MS)
Western Digital 74GB Raptor X 2 (Raid 0)
Seagate 750GB - SATA 2 - 7200.10
Apex 600W PSU
Audigy 4 Pro, Yamaha HTR, Cerwin Vega Speakers (5.1)
Logitech diNovo Edge and MX Revolution
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Bookmark to Slashdot!Stumble this Post!Reddit! Bookmark to Newsvine!
Reply With Quote
  #9 (permalink)  
Old October 2, 2007, 08:59 AM
sswilson's Avatar
Super Moderator
 

Join Date: Dec 2006
Location: Moncton NB
Posts: 3,887
Default

That's the kind of thing we like to hear!!!!
__________________
Gigabyte P35-DQ6 / E8400 / 4X 1 Gig Crucial Balistix PC2 8500 / Corsair TX750W PSU / Gigabyte 8800GTS / CoolerMaster Cosmos S /
MCP655 WC Pump / MCR320 Rad / 6X Yate Loons / Swiftech Apogee GT WB / Samsung 931BF

DFI P965-S Dark / Q6600 / 2X1 Gig Supertalent PC2 6400 / PC P&C 750W Silencer / HIS 3870 IceQ3 /
Creative Audigy2 / NEXUS NHP-2200 / Swiftech H20-220 / Highspeed PC Tech Station / BENQ FP91G+
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Bookmark to Slashdot!Stumble this Post!Reddit! Bookmark to Newsvine!
Reply With Quote
  #10 (permalink)  
Old October 2, 2007, 09:01 AM
SKYMTL's Avatar
HardwareCanuck Review Editor
 

Join Date: Feb 2007
Location: Montreal
Posts: 3,000
Default

I think we should add WHERE you had to RMA it to and if there were any fees involved.
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Bookmark to Slashdot!Stumble this Post!Reddit! Bookmark to Newsvine!
Reply With Quote
Reply
Forum Jump
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes
Similar Threads
Thread Thread Starter Forum Replies Last Post
Poor 1st o/c experience leads me to build dedicated o/c rig, help decide donimo Overclocking, Tweaking and Benchmarking 18 December 13, 2007 08:43 PM
Anyone have experience with Intel server boards? Jack Rabbit CPU's and Motherboards 20 November 26, 2007 08:31 PM