|
Canadian RMA Experience Hey all. I was looking at Supergrover's Support/RMA Links thread, and I had a thought about Canadian RMA. Its always different than the US, and its hard to find a good company to buy from because know one knows what Canadian RMAs are like. So.. I propose we make a thread detailing it, thats easily searchable. Write a tiny review about the company and your RMA experience. This can apply to depot repair, product exchange, and retailer RMA as well! Try to follow this format: Code: Company Name: (company name)draemn has come up with a nice summary so far. Thanks! |
Ok lets start this off, here: Company Name: Dell Product: 17" Flat Panel LCD Warranty Period: 3 years from purchase Date purchased: March, 2005 Date RMAed: April 2007 Ease of RMA: 10 Wait time: ~5 days Details: My 17" was being a little sketchy, so I RMAed it. They sent me a new monitor within days, and gave me a packing slip to send my old one back. Unfortunately, the box came with styofoam inserts that did not fit my monitor. I called them up and they made a note of it and told me to send it in anyway. I did, and the transaction was complete! IT was a great experience. Satisfaction: 10 |
Good idea- I think quite a few people would be interested in this (I've never RMA'ed to a Canadian company though :() |
Quote:
|
Company Name: EVGA Product: 680i AR Warranty Period: lifetime Date purchased: December 2006 Date RMAed: March 2007? Ease of RMA: 10 Wait time: 2 weeks Details: I RMAed my 680i - not because of a problem, but to get in on the free upgrade to the A1 revision. It was during a massive flood of trade-ins, but took surprisingly little time for them to process it, and I didn't need to send in my old board until I got my new one- on top of that THEY PAYED FOR SHIPPING BOTH WAYS. great company!!!! Satisfaction: 10 |
Company Name: Asus Product: P5B-Dlx X 2 (on seperate occasions) Warranty Period: 3 year Date purchased: 2006 (nov) Date RMAed: 2006 (nov~dec) Ease of RMA: 10 Wait time: 7~10 days from the day i shipped out Satisfaction: 10 Details: both boards died from the "random death syndrome". doing an RMA with Asus is very easy. i simply called tech support and explained that the board was dead, multiple CPUs and memory where tested with it and no POST (DO NOT e-mail, spend the $2 for the long distance phone call otherwise you could be waiting forever for an RMA number). the agent i talked with understood i knew what i was doing right away and provided me with my case and RMA # then gave me the phone number to the RMA department. after 5 mins on the phone with the RMA department i had my email with shipping instructions. i shipped the boards on my FedEx account to KY (just standard ground) which cost about $11 each time and within 10 days i had a new one back from Asus with no customs or duty to pay...Asus also pays return shipping. both times i actually got a complete retail package with a brand new board...i am assuming because i RMA'd right after they came out pretty much. can't really say they could have handled the RMA's any better...the key i think was just making the long distance phone call to tech support instead of e-mail (gotta love Skype out). |
Its good to know that Asus is still good for RMAs. |
Company Name: MSI Product: DVD Burner 4X + - Warranty Period: 12 Months Date purchased: a few years ago Date RMAed: Approx. 13 months later (YES AFTER the warrenty was up) Ease of RMA: 10 Wait time: 2 or 3 weeks? I am not sure, it was a few years ago Satisfaction: 10 Details: I Emailed MSI a letter. I mentioned first cd burner lasted 8 years and still worked before being replaced. I also mentioned I was very happy with the burner before it died and that MSI seemed to have good products at a good price. I also mentioned something about brand loyalty/repeat customer etc. etc. They said they would RMA it :rofl: |
That's the kind of thing we like to hear!!!! |
I think we should add WHERE you had to RMA it to and if there were any fees involved. |
| All times are GMT -7. The time now is 06:41 AM. |