Go Back   Hardware Canucks > PC BUILDERS & TWEAKERS CORNER > Troubleshooting

    
Reply
 
LinkBack Thread Tools Display Modes
  #71 (permalink)  
Old March 2, 2009, 05:06 PM
Silvgearx's Avatar
Hall Of Fame
F@H
 
Join Date: Sep 2008
Location: Toronto
Posts: 2,106

My System Specs

Default

someone share there sapphire RMA stories or XFX please. Thinking of jumping on the sapphire 4870 or the xfx 260 216 black ed
Reply With Quote
  #72 (permalink)  
Old March 2, 2009, 05:37 PM
zlojack's Avatar
Hall Of Fame
F@H
 
Join Date: Nov 2007
Location: Toronto
Posts: 2,057

My System Specs

Default

From what I've seen, XFX has a better warranty with the double lifetime.

Hands down that would be a winner for me. You can get a 4870 from them, too!
__________________
[SIZE=3]
Reply With Quote
  #73 (permalink)  
Old March 9, 2009, 12:51 PM
aviduser's Avatar
MVP
 
Join Date: Jan 2009
Location: Vancouver Island
Posts: 383
Default

Company Name: Gigabyte
Product: MA790GP-DS4H
Warranty Period:
Date purchased: Feb 14th 09
Date RMAed: Feb 16th 09
Where it was sent to: USA, California, City of Industry
Ease of RMA: 9
Any extra fees?: Just shipping $30 Express
Wait time: 3 weeks
Details: Board died after 2 days, I flashed the bios in that time and it was successful. However I learned afterward that doing so voided my warranty. I sent the board in anyway cause I had nothing to lose.
Satisfaction: 9, board was repaired and sent back really quickly for having to go to the states and back. Glad gigabyte steps up to keep their customers happy.
__________________
I5 4670K 4.4ghz - Gtx 780 Amp - 2x4 Corsair Vengeance - MSI z87-g43 - Tx 850w - Asus pbq278q
Reply With Quote
  #74 (permalink)  
Old March 9, 2009, 01:57 PM
Realityshift's Avatar
Hall Of Fame
F@H
 
Join Date: Feb 2009
Location: Fort McMurray, AB
Posts: 2,486
Default

+1
to XFX as well stay far away from saphire, besides XFX carries ati now anyhow.

Questioning Avidusers post??
Reply With Quote
  #75 (permalink)  
Old March 10, 2009, 09:57 AM
MVP
 
Join Date: Jan 2008
Location: Cambridge, ON.
Posts: 499
Default

Awhile ago we had an issue with Logitec headphones

'Phones with were bought a month before on special by daughter but she had lost receipt and local store wouldn't exchange it.

The Logical Support support wanted pictures of it and numbers

ALL the usual road blocks to providing a replacement set

After all that, which I did provide, they wanted me to ship it back at my cost(yeah the value of the product and then some)to the US

No Way. Good money after bad.

I had said I would ship it within Canada.


Finally they agreed to send 'phones here....that was months ago..never saw a thing ever.

As far as I am concerned Logitec can shove them up their +++ (keyster)

Last two input devices have NOT been Logitec

If thats the way they want to play....I just go buy a competitors stuff



Even most recently with Asus P5B motherboard.
Sure they'll send you an RMA for it.
No problem RMA number through e mail BUT by the time you ship it down to the Staes
that costs you about\at least $20 bucks Canadian.
Asus suggest Fed Ex.
Then you wait and you never know whats coming back plus its an old board nowadays anyway.
Nothing wrong with old but
They have an RMA facility right in GTA Area but that would be to easy to issue RMA to there for Canadian customers
Motherboard RMA's have States code.
Thats one of the reasons I won't personally spend anymore than I have to for computer stuff.
__________________
Cambridge,ON
MSI Z77 M Power/Bios17.13b1
3770K@4.5ghz
Mushkin #997007
Noctua NH-D14
Gigabyte GTX 660
Seasonic X-660
Corsair 540 Cube
Noctua case fans
Intel Speed Demon x 2

using Prime 95 27.9



Last edited by tyreman; March 13, 2009 at 05:49 AM.
Reply With Quote
  #76 (permalink)  
Old March 12, 2009, 10:21 PM
ipaine's Avatar
Hall Of Fame
F@H
 
Join Date: Apr 2008
Location: Edmonton, AB
Posts: 2,058

My System Specs

Default

Company Name: Crucial
Product: Ballistix 2GB PC2-6400 DDR2 2x1GB kit
Warranty Period: limited lifetime
Date purchased: 6-8 months ago
Date RMAed: Feb. 27th
Where it was sent to: Meridian, ID
Ease of RMA: 10
Any extra fees?: Just my shipping to them
Wait time: 11 days
Details: All it took was a quick email to them and I had a RMA number the next
morning. I sent it to them with no issues. Received an email this past
Monday at 9:13pm about it saying that it was completed and has been
shipped with UPS. Received the memory Tuesday evening, less than 24 hours
after receiving email about it shipping.
Satisfaction: 10, it was quick and was extremely well packaged. Now I can leave it in the sealed package until I need it for another build.
__________________
"Nothing sucks more than that moment during an argument when you realize you're wrong."


Reply With Quote
  #77 (permalink)  
Old April 17, 2009, 10:56 PM
Top Prospect
 
Join Date: Apr 2009
Location: Canada
Posts: 58
Default

Company Name: Microsoft
Product: Wireless Mouse
Warranty Period: 3 years
Date purchased: Sept. 06
Date RMAed: Feb 09
Where it was sent to: n/a
Ease of RMA: 10+
Any extra fees?: n/a
Wait time: 2 weeks
Details: Called Microsoft Canada, tech support answer in LESS THEN 1 min. Ask my name and Phone #. Product ID. Then tell him what's wrong with the mouse and what I did tried. He is very very nice and helpful, no stupid question ask. He said will send me a replacment mouse with the latest similar model since mine is EOL.
Checked instock in their warehouse. Few days later emailed me with a tracking # with details of what model is my new mouse. NO NEED to return the defective mouse. Around 2 weeks later, got a brand new wireless mouse. No custom fee problem, I guess they prepared an invoice with $0 value for RMA. Can't think of anything is bad except it takes around 2 weeks.
World class EXCELLENT service.
Satisfaction: 10+++

Last edited by pp1111; April 17, 2009 at 11:10 PM.
Reply With Quote
  #78 (permalink)  
Old April 17, 2009, 11:09 PM
Top Prospect
 
Join Date: Apr 2009
Location: Canada
Posts: 58
Default

Company Name: Corsair
Product: HX620 power supply
Warranty Period: 5 years
Date purchased: Feb. 07
Date RMAed: Mar. 07
Where it was sent to: USA Fremont, CA
Ease of RMA: 10
Any extra fees?: $25
Wait time: 3 weeks
Details: Email them with simple wording of the noise of my power supply, got RMA#, send it to them. Got the replacement back for around 3 weeks. It is a LOOKS brand new in packing BUT is a used power supply. But ramguy promise all the replacement is Brand New. Email him, he told me it shouldn't happen, send the power supply back, he'll take care of it. I did not coz I sold it, don't want to spend another $25 for shipping and wait.
Satisfaction: 8
Reply With Quote
  #79 (permalink)  
Old April 17, 2009, 11:18 PM
Top Prospect
 
Join Date: Apr 2009
Location: Canada
Posts: 58
Default

Company Name: Logitec
Product: Webcam
Warranty Period: 3 years
Date purchased: Aus. 06
Date RMAed: Mar. 08
Where it was sent to: n/a
Ease of RMA: 9.9
Any extra fees?: n/a
Wait time: 2 weeks
Details: Email them with what's wrong and what I've tried. Reply in 1-2 days with standard trouble shooting. Looks like they never read I've tried. I reply to them, another 2 days they reply with more things to try. Replied again and 2 more days later. They said will get a replacement for me with the latest model, will I accept? I have to give them my info. and a copy of the invoice. After 3 days I got my NEW webcam.
Satisfaction: 10
Reply With Quote
  #80 (permalink)  
Old May 14, 2009, 07:14 PM
Eagle Eye's Avatar
Hall Of Fame
F@H
 
Join Date: Dec 2007
Location: Kleinburg, ON
Posts: 2,069

My System Specs

Default

Company Name: Biostar USA
Product: Biostar T-Power I45
Warranty Period: 1 Year Warranty
Date purchased: October 23rd, 2008
Date RMAed: April 21, 2009
Reason for RMA: Board would no longer post
Where it was sent to: City of Industry, California, USA
Ease of RMA: 10
Any extra fees?: Shipping one way $22.62
Wait time: 17 days from date of shipment
Details: It took less than 24hrs Biostar to respond with a RMA number and that was as far as the communication went. I recieved no notification of shipment or tracking, FedEX just called to arrange an alternative drop off since I wasn't home that day. I can't say I am upset, although some form of communication after the fact is always appreciated.
Satisfaction: 8

Regards,

Eagle Eye
Reply With Quote
Reply


Thread Tools
Display Modes

Similar Threads
Thread Thread Starter Forum Replies Last Post
Canadian EH? Supergrover Off Topic 13 June 10, 2008 12:05 PM
My Experience with Direct Canada spdracer Off Topic 7 December 31, 2007 12:41 PM
Poor 1st o/c experience leads me to build dedicated o/c rig, help decide donimo Overclocking, Tweaking and Benchmarking 18 December 13, 2007 08:43 PM
Anyone have experience with Intel server boards? Jack Rabbit CPU's and Motherboards 20 November 26, 2007 08:31 PM
Initial experience very poor, not impressed. Chrisahl Off Topic 13 August 2, 2007 12:09 PM