Go Back   Hardware Canucks > PC BUILDERS & TWEAKERS CORNER > Troubleshooting

    
Reply
 
LinkBack Thread Tools Display Modes
  #51 (permalink)  
Old November 14, 2008, 01:50 PM
zlojack's Avatar
Hall Of Fame
F@H
 
Join Date: Nov 2007
Location: Toronto
Posts: 2,057

My System Specs

Default

Sounds like BFG is the way to go for nVidia in Canada!
__________________
[SIZE=3]
Reply With Quote
  #52 (permalink)  
Old November 14, 2008, 04:18 PM
Supergrover's Avatar
Hall Of Fame
F@H
 
Join Date: Dec 2006
Location: Okanagan Falls, British Columbia
Posts: 4,246

My System Specs

Default

Company Name: EVGA
Product: 8800GT SC
Warranty Period: Lifetime
Date purchased: 11/20/07
Date RMAed: 10/26/08
Where it was sent to: Brea, CA USA
Ease of RMA: 9
Any extra fees?:Shipping 1 way
Wait time:17 days
Details: Easy and simple RMA.
Satisfaction: 9
__________________
R.I.P.

Quote:
Originally Posted by 3.0charlie View Post
My knuckles are bleeding from fishing through walls a new CAT6 network cable... I found fresh, untapped electrical outlets...
"It's all in the Reflexes"-Jack Burton
Reply With Quote
  #53 (permalink)  
Old January 27, 2009, 03:13 PM
Hall Of Fame
 
Join Date: Feb 2008
Location: Calgary, AB
Posts: 3,344
Default

Company Name: Biostar
Product: Cooler Harbor Fan for Northbridge cooling
Warranty Period: 1 Year (not too sure)
Date purchased: 27th Aug 2008
Date RMAed: 21st Dec 2008
Where it was sent to: Country, Province, City: N/A
Ease of RMA: (scale of 1-10): 5
Any extra fees?: No
Wait time: (time it took to get the RMA completed): Over 1 month
Details: (detail the experience): Considering I didn't have to ship anything out, all work was done via email, it still took forever for them to ship the product.
Satisfaction: (scale of 1 - 10): 6

It took them over a month to send me a fan for my northbridge cooler harbor. They had initially sent it out via USPS, after waiting 2 weeks, I heard nothing from them nor I got any package. So new week (Mon), Biostar Support told me they would ship Fedex Ground, after waiting over another week, I emailed them asking if it was shipped, tracking number or something, no reply (that was last week), this week I emailed them yet again in anger, guess what I found a package outside my door from Fedex, then saw an email giving me a tracking number which said delivered (According to them)..
The good part was: If you look at the Cooling Harbor from Biostar, it is a heat-pipe with a fan screws onto it, my first thought they would only send a new fan, and after there email which said "We are only sending you the fan, not the heatsink", I was more sure that I was only getting a fan. When I opened the package, I was surprised by a newly packed unopened clamshell pack of a heatsink+fan+screws, exactly they wait it came when in the motherboard box.

All in all, it took them long, but their english grammar and what they sent me brought me satisfaction. I would suggest to whoever deals with them, just keep buggin them via email every week, otherwise they ain't responding to you quick.
__________________
Intel E8400, Biostar TPower i45
G-Skill PC2-8500 4GB, Saphire HD4870 512mb
Cooler Master HAF 932, Enermax Galaxy DXX 1000W
Samsung 931BW 19" LCD, Logitech MX Revolution
Reply With Quote
  #54 (permalink)  
Old January 28, 2009, 02:49 PM
Soultribunal's Avatar
Moderator
F@H
 
Join Date: Dec 2008
Location: Mississauga
Posts: 8,065

My System Specs

Default

Company Name: ULTRA
Product: Ultra 512MB PC133 SDRAM
Warranty Period: 3 Year Nominal, Lifetime if Registered
Date purchased: Sometime in 2003
Date RMAed: 05\01\09
Where it was sent to: Fremont, CA
Ease of RMA: 10 (After only 2 emails, and 1 form I was issued an RMA #)
Any extra fees?: $8.50 (shipping)
Wait time: 9 Days (Take into consideration transit time and Customs)
Details: It was very simple really, I logged onto Ultras Site, emailed their memory support, filled out a form, emailed it again, and voila! RMA Done!
Satisfaction: 10

Hey, its old old memory for a System Running 98SE (I'm a sucker for Master of Orion, and Master of Magic). I was happy and suprised at how well it was handled, and how easy it was to get a response from them. And it is nice to know they honour their warranties and the hassle is minimial.

ST
__________________




"We know not why he calls for us, only that when he does we must answer" - DMP 2009

"Dear Iceberg, I am sorry to hear about global warming. Karma is a bitch. Signed - Titanic"

I would rather believe and find god doesn't exist than to not believe and find that he does.

www.realhardwarereviews.com
Reply With Quote
  #55 (permalink)  
Old February 3, 2009, 01:02 PM
MonsterSound's Avatar
Allstar
F@H
 
Join Date: May 2007
Location: YYZ
Posts: 691

My System Specs

Default

Quote:
Originally Posted by zlojack View Post
Sounds like BFG is the way to go for nVidia in Canada!
I just inquired about stepping-up my BFG 260 and I have been told to send my card to Aurora, Illinois, not Quebec. I have emailed BFG for more details asking if they intend to send the new card from Illinois.
2c
__________________
Code:
 my Heatware,  RFD &  eBay
MAIN: i5 3570 @ 4.5Ghz wH100 / evga GTX780 SOC / MSI Z77A-G45 / 8gb G.Skill 2133 1T / 30" 2560x1600 / Antec P280 / PCP&C 950w / Intel 520 SSD 240gb / Eclipse / G3-Lazer / z5300 / Win7 Pro64 / APC Xs1300
HTPC : nMedia6000B / AMD X2 4400+ / M2A-VM / Corsair 4GB 800 / LiteOn Blu-Ray / 8800GT / Samsung 46"LCD / 2x2TB / OCZ500 / ATI550 / Wrless Kbrd & Rmte / z-5500 / Win7Pro / APC700
"You must be the change you want to see in the world" 
- Mahatma Gandhi  

Last edited by MonsterSound; February 3, 2009 at 02:53 PM.
Reply With Quote
  #56 (permalink)  
Old February 3, 2009, 02:27 PM
SKYMTL's Avatar
HardwareCanuck Review Editor
 
Join Date: Feb 2007
Location: Montreal
Posts: 11,648
Default

BFG still processes their Trade Up cards through the USA.
Reply With Quote
  #57 (permalink)  
Old February 3, 2009, 03:07 PM
element291's Avatar
Allstar
 
Join Date: Jan 2009
Location: Barrie, Ontario
Posts: 674
Default

I always hear people saying logitech sent them a new product, and just told them to throw theirs out. I first hand'edly saw this myself to when calling them for a customer once about a laser mouse.

I called them about my G15 that was DOA and they told me I had to ship it to them before they'd ship out a new one to me. I was told I'd receive a shipping label via email, but im still waiting (i called last thursday)

The same (mail yours to us, once we receive it, we'll send you a new one) happened with my Z-5500 speaker too.
__________________

| ASUS P8Z68-VPRO | Intel i5 2500K | 8Gb Patriot Viper Xtreme | 2x 60gb OCZ Solid 3 SSD | EVGA GTX260 Core216 |




Reply With Quote
  #58 (permalink)  
Old February 3, 2009, 03:55 PM
Hall Of Fame
F@H
 
Join Date: May 2008
Location: London
Posts: 1,411

My System Specs

Default

Company Name: EVGA
Product: 780i Mobo
Warranty Period: Lifetime
Date purchased: Sept 08
Date RMAed: Jan 5th 2009
Ease of RMA: 10
Wait time: 2 weeks in total, which was a 1 day turn around on their part.
Satisfaction: 10

Haven't had to RMA other products but this one went smoothly.
Reply With Quote
  #59 (permalink)  
Old February 3, 2009, 06:43 PM
Leclerc's Avatar
Top Prospect
 
Join Date: May 2008
Location: Rouyn-Noranda (Qc.)
Posts: 110
Default Mushkin ram

Company Name: Mushkin
Product: 2x1GB Dual Channel kit HP PC2-6400
Warranty Period: lifetime
Date purchased: octobre 2008
Date RMAed: january 2009
Where it was sent to: Colorado, USA
Ease of RMA: 9
Any extra fees?: One way shipping (~7$)
Wait time: 10 days
Details: Was quite impressed that it came back so fast ... was expecting much more to send the part so far (from Quebec) and across borders. I've used the "small package by plane" from Canada Post and it took 5 or 6 days to get to the company and they send back a new kit by FedEx express so it arrived after around 4 days (including a week end).
Satisfaction: 10
__________________
Leclerc

AthlonX2 4600+ @ 3.0Ghz (tweaked by Ebdoradz) | Gigabyte MA790X-DS4 | 2x1GB Mushkin HP PC2-6400 @ 860Mhz | Silverstone Strider 500W PSU | Palit Radeon HD 3850 @ 720Mhz/1.76Ghz on 22" Acer X223w monitor | Thermaltake SopranoRS 101 | 1 x Seagate 250GB
Reply With Quote
  #60 (permalink)  
Old February 4, 2009, 01:34 PM
MonsterSound's Avatar
Allstar
F@H
 
Join Date: May 2007
Location: YYZ
Posts: 691

My System Specs

Default some BFG step-up RMA details

some BFG step-up RMA details:
I just heard back from Jeremy from BFG (quick response +1) and as SKYMTL said the step-up is done through IL.
BFG assured me they mark it as a warranty replacement RMA to get it through customs.

I also asked if they would verify that their step-up quote was in US dollars (wasn't mentioned although it makes sense) and it is.
The step-up at BFG is a bit different than at eVGA as BFG caps the value they will give you for your card based on the lesser of their trade-up-matrix value list or the price you paid (sort-of).
Oddly, they gave me credit for my purchase price of $289 in US dollars although I paid $289 CDN and they didn't deduct the $50 rebate which I have already received and cashed. I paid $289 -$50 rebate = $239 CDN = $192 US.
__________________
Code:
 my Heatware,  RFD &  eBay
MAIN: i5 3570 @ 4.5Ghz wH100 / evga GTX780 SOC / MSI Z77A-G45 / 8gb G.Skill 2133 1T / 30" 2560x1600 / Antec P280 / PCP&C 950w / Intel 520 SSD 240gb / Eclipse / G3-Lazer / z5300 / Win7 Pro64 / APC Xs1300
HTPC : nMedia6000B / AMD X2 4400+ / M2A-VM / Corsair 4GB 800 / LiteOn Blu-Ray / 8800GT / Samsung 46"LCD / 2x2TB / OCZ500 / ATI550 / Wrless Kbrd & Rmte / z-5500 / Win7Pro / APC700
"You must be the change you want to see in the world" 
- Mahatma Gandhi  
Reply With Quote
Reply


Thread Tools
Display Modes

Similar Threads
Thread Thread Starter Forum Replies Last Post
Canadian EH? Supergrover Off Topic 13 June 10, 2008 12:05 PM
My Experience with Direct Canada spdracer Off Topic 7 December 31, 2007 12:41 PM
Poor 1st o/c experience leads me to build dedicated o/c rig, help decide donimo Overclocking, Tweaking and Benchmarking 18 December 13, 2007 08:43 PM
Anyone have experience with Intel server boards? Jack Rabbit CPU's and Motherboards 20 November 26, 2007 08:31 PM
Initial experience very poor, not impressed. Chrisahl Off Topic 13 August 2, 2007 12:09 PM