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Company Name: BFG Product: BFG GTX280 Warranty Period: Limited Lifetime Date purchased: August 11th 2008 Date RMAed: September 27th 2008 Where it was sent to: Kahnawake,QC, J0L1B0 Ease of RMA: 10 Any extra fees?: Shipping costs one-way Wait time: 5 days Details: The card died while replacing the stock air cooling with an EK water block. Sent a message to BFG's Support, they replied that the card was dead and it needed to be replaced. The card was sent, and 5 days later I received a new one (there's a week-end in there). They did not say a word about the removed stock air cooler. On a side note, BFG did not requested to have a Signature at Delivery on the replacement card - UPS left it on the porch of the back door... Satisfaction: 10
__________________ Main: GA-X58-Extreme - i7 920 - TX750W - Raptor - 3Gb DDR3-1333 Triple-Channel - GTX260 SLI'ed - TRUE - P182 HTPC: M3A78-EM - 5000+ X2 - HX520W - 'cuda 1Tb - XP2-5300 2x512Mb - 9800GT - SI-128 - Prelude - Moneual 932B Last edited by 3.0charlie; October 8, 2008 at 08:14 PM. |
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i thought BFG didn't allow you to remove stock cooling... BTW. whats good packaging to rma a video card (BFG 8800GT)
__________________ Intel Core 2 Duo e8400 @ 3.8GHz 2GB OCZ Platinum @800 MHz Asus P5N-D BFG Geforce 8800GT OC WD 500GB NZXT Apollo OCZ Vendetta 2 w/ Bolt-thru kit +Scythe S-Flex F |
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Thought so too; in order to remove the stock cooler, both the serial number and BFG stickers had to be cut. So it was obvious it had been removed. They didn't say a word about it. Packaging: static-free bag, bubble wrap and no-name box. No accessories, no cables, no software. Not even the original box.
__________________ Main: GA-X58-Extreme - i7 920 - TX750W - Raptor - 3Gb DDR3-1333 Triple-Channel - GTX260 SLI'ed - TRUE - P182 HTPC: M3A78-EM - 5000+ X2 - HX520W - 'cuda 1Tb - XP2-5300 2x512Mb - 9800GT - SI-128 - Prelude - Moneual 932B |
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That's kind of odd really.. In a way it's nice of them to just send it, but in another way they have to pay attention to this.. People like Charlie can't escape :P.. j/k.. .. :P But really that is pretty fast, and for them to cover one way of shipping is nice, I guess most of the used express shipping..
__________________ Intel E8400, Biostar TPower i45 Crucial Ballistix PC2-8500 4GB, Saphire HD4870 512mb Lian Li V1000, Enermax Galaxy DXX 1000W Samsung 931BW 19" LCD, Logitech MX Revolution WC Loop: Swiftech Apogee GT, Danger Den D5 Pump EK FC-4870 Nickel Block, Swiftech Micro Reservoir Black Ice GT Stealth 240 Rad w/Zalman ZM-F3 |
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__________________ AMD 5000+ BE Dual Core AMD Quad Core OEM Cooler ASUS M3A 4X1gig OCZ DDR2 800 WD Raptor(OS) Hitachi 160 gig Games WD 640 gig Leadtech 7800GTX Logitech G15 Keyboard ASUS DVD/RW |
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Company Name: VisionTek Product: HD4870 Warranty Period: Lifetime Date purchased: 08/28/2008 Date RMAed: 10/16/2008 Where it was sent to: Inverness, IL USA Ease of RMA: 8 - Quick replies... Any extra fees?: $10 Shipping/Handling Money Order....$20 UPS Duty Fees :( Wait time: Got it back today (Nov 7)...16 business day wait Details: Well, they asked for a $10 shipping money order to send it back, but then of course they shipped with UPS so I got hit with duty fees. Was using a Thermalright HR-03GT; replaced with stock heatsink to RMA and had no problems with them about it. Satisfaction: 8 - time to get it back was a PITA...went out and bought a GTX260 C216 for the system in the mean time
__________________ CM690 - Asus P5Q-E - Intel E8400(E0) @ 3.6 - OCZ GameXStream 700W - Swiftech Apogee GT (Bowed) - 2x2GB Mushkin Redline PC-8000 - EVGA GTX 260 - Samsung 226BW |
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| Company Name: EVGA Product: GTX 260 Warranty Period: Lifetime Date purchased: July 2008 Date RMAed: November 2008 Where it was sent to: USA, CA, Brea Ease of RMA: 9. fill out a form and send it. Any extra fees?: Ship to them: $15 CAN, Ship back to me $15 US Wait time: 6 business days (from sent, to having gotten the card back) Details: Paying both ways for shipping sucks, but it was a Step up to a Core 216 not a RMA, not sure if they make you pay shipping back if it is an RMA. Satisfaction: 8 Company Name: Razer Product: Razer Lycosa Warranty Period: 1 year Date purchased: August 2008 Date RMAed: October 2008 Where it was sent to: USA, NY, Olean Ease of RMA: 6... sent me the same message twice about how the media keys might or might not be faulty before they agreed to RMA, slow replies. Any extra fees?: Ship to them: $15 CAN, Free to ship back Wait time: LONG! (2.5 weeks) After they received the keyboard I waited a few days to get a tracking #, nothing, so I e-mail them asking about it. Two days later they send me a confirmation that it was shipped, but the tracking # doesn't work. The next day the tracking # works as it wasn't sent out on the day they confirmed it. 3 day delivery. Details: Didn't have to pay for return shipping, but if you don't bug them, they wont even return it. Not impressed that they forgot to send me back something, but I'm getting it today, so if there are other problems I'll update this. Satisfaction: 6
__________________ EVGA780i FTW|Q9450@3.2 w/OCZ Vendetta2|2x2GB OCZ SLI@800MHz|EVGA GTX 260 Core 216|Corsair TX750|Pioneer DVR-215DBK|Antec 900|Viewsonic 25.5|Western Digital 640GB|Seagate 500GB|Logitech G5|Razer Lycosa|Dual Boot Vista64 & XP32 Dell XPS M170|Pentium M @2.00|2GB DDR2 @667MHz|Nvidia GeForce Go 7800 GTX|120GB|17" WUXGA|XP32 |
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| Company Name: BFG Product: 8800 GT OC Warranty Period: Lifetime Date purchased: July 2008 Date RMAed: October 6 (issued rma #), Oct 24 (shipped) Where it was sent to: Canada, KAHNAWAKE, QC ![]() Ease of RMA: 10. Ticket support and they gave me a RMA number after general trouble shooting Any extra fees?: Shipping to Quebec Wait time: 2 or so weeks (received card back today) Details: fan on 8800gt was dying and asked customer service howto fix. General troubleshooting and after email details they issued a RMA number within a day. Card recieved was old card (with new cooler) and came back from states Satisfaction: 10
__________________ Intel Core 2 Duo e8400 @ 3.8GHz 2GB OCZ Platinum @800 MHz Asus P5N-D BFG Geforce 8800GT OC WD 500GB NZXT Apollo OCZ Vendetta 2 w/ Bolt-thru kit +Scythe S-Flex F |
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