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| They have a MArkham office you could have sent it to. You have to ask for it though.
__________________ Optimus: Antec P180, Asus P5K-E/WIFI, E8400, 4 GB RAM, Asus 4850, Seagate 320gb, Antec TrueControl II Teletraan I (htpc): Asus M2N-E, X2 4400+, 2 GB RAM, ATI 3450, Sapphire Theatrix, 1.25TB storage, Antec SP2 400w Galvatron: Asus M2NPV-VM, 4200+ X2, 2GB RAM, ATI 2900xt, Seasonic 500w Tracks: Acer AS5920, C2D 2.1ghz 45nm, 3GB DDR2, Nvidia 8600m GT, 250gb hdd Gears: Asus Eee PC 701, 1 GB DDR, Win XP My Heatware! | Got RMA? Tell us your experience! |
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| Company Name: Asus Product: ASUS P5N32-E SLI Motherboard Warranty Period: 3 Years Date purchased: December 9th, 2006 Date RMAed: February 4th, 2008 Where it was sent to: Jeffersonville, IN, USA Ease of RMA: 7 Any extra fees?: Shipping costs one-way Wait time: About a three weeks Details: RMA support via email is rather fast and efficient. Asked me tons of question in order to rule out customer stupidity issues! Very good system. Finally send the board but it took more than a week to arrive! Paid for two day shipping! THX Canada Post! Board disappeared in the system and I got nervous. Tried checking RMA number via Asus site....did not work! Site was down 24/7. Calling and raising my voice a little (unfortunatley it helped), due to the fact that no one knew where my board was. Finally received a notice that my board was send back. I received a newer version of the P5N32-E SLI which I knew because I had written down all serial/type numbers of my old board. After testing this newer board thouroughly I came to the conclusion that mem slots 1/2 ARE BROKEN!!! DANG!!! So I guess I'm off to repeat this whole procedure! Couldn't they just send me a new 790i ??? LOL Satisfaction: 5
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| Company Name: BFG Product: BFG 8800 GTS 640Mb OC Videocard Warranty Period: Limited Lifetime Date purchased: 2007-10-30 Date RMAed: February 4th, 2008 Where it was sent to: Kahnawake,QC, J0L1B0 Ease of RMA: 10 Any extra fees?: Shipping costs one-way Wait time: About a three weeks Details: RMA support via email is extremely fast and easy to use. All that was required was a problem description. Very good system. Love the RMA form system! Card was shipped quickly this time! THX Canada Post! Once again the card disappeared in the system and I got nervous. Tried checking RMA number via BFG site....did not work! "Your RMA number is unavailable/ not recognized". Calling a USA helpdesk line and raising my voice a little, which helped due to the fact that no one knew where my card was. The lady told me that the Canadian depot was new and they still sorta had to sort out their stuff??? The card was shipped back really quick! Good Job...I thought, until I opened the box. I received an older version than my 'old' card, an older core revision that is. Once again I had written down all my serial/type numbers. Some say...ah whatever, but in the end it means I lost on about 50 MHz on both core and mem speeds! Satisfaction: 8
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| Company Name: Asus Product: P5N32 SLI Premium WiFi Warranty Period: Year, I think Date purchased: 2007-10-18 Date RMAed: 2007-12-30 Where it was sent to: Jefersonville In, USA Ease of RMA: 0 Any extra fees?: Shipping cost one way Wait time: About a three weeks Details: When I finally got around to putting this rig together, the board would not boot...period. Contacted Asus through E-Mail, that was easy enough. With a few simpe questions to rule out user stupidity, i got my RMA number. I only had to wait about three weeks for the whole process, not bad overall, except upon recipt of the new board, it was a P5N32-E standard model. When I contacted their support through e-mail, I was told "upon further review of your RMA, the model we shipped you was the same" then no one has answered my e-mail since Only reason I don't complain about it further isbecause it was just going to be used for a spare rig, and this still did the trick...
__________________ ---------------------------------------------------- Asus Striker Extreme Intel C2Q Q6600 G0 @ 3.2 4GB OCZ gold @ 800Mhz 4-4-4-10 Galaxy 512MB 8800 GT in SLI Seagate 7200.11 500GB Scythe Ninja Rev. B PC Power & Cooling Silencer 610W Hiper Anubis ATX case Samsung 226BW 22in LCD |
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| Sweet! Sticky :) Company Name: ATI Product: x600 AIW Warranty Period: Unknown Date purchased: August 2007 Date RMAed: March 2008 Where it was sent to: Markam , Ontario, Canada Ease of RMA: 10 Any extra fees?: no Wait time: 4 Days... Details: Second time I've RMAed this thing. It seems that the fan is going already... EDIT: Wow! I sent it to them, they recived it monday and I got an AIW 2006 replacement the same week! Very nice :) Satisfaction: 9
__________________ Optimus: Antec P180, Asus P5K-E/WIFI, E8400, 4 GB RAM, Asus 4850, Seagate 320gb, Antec TrueControl II Teletraan I (htpc): Asus M2N-E, X2 4400+, 2 GB RAM, ATI 3450, Sapphire Theatrix, 1.25TB storage, Antec SP2 400w Galvatron: Asus M2NPV-VM, 4200+ X2, 2GB RAM, ATI 2900xt, Seasonic 500w Tracks: Acer AS5920, C2D 2.1ghz 45nm, 3GB DDR2, Nvidia 8600m GT, 250gb hdd Gears: Asus Eee PC 701, 1 GB DDR, Win XP My Heatware! | Got RMA? Tell us your experience! Last edited by Cheator : April 3, 2008 at 05:56 PM. |
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| Anybody dealt with EVGA RMAs? I'm alone and sooo afraid... :(
__________________ CPU Q6600@3.2 GHZ Video 2xEVGA8800GTS Memory 4x1GB Kingston HyperX Cooling Swiftech Apogee&MCW60 + 4xNoctua 800 + 16" floor fan with open case (temporary, I hope)... PSU PC Power & Cooling Silencer 750W Storage 4xWD Caviar 500GB RAID 0+1 MoBo EVGA 780i |
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| I once had a evga graphics card committ suicide fortunately the board was only 5 days old so i could rma it through NCIX which went extremely well. The problem you may run into when rma'ing the board with evga is if you do a cross ship on a new card you will most likely be hit with duty and what not. My advice if at all possible rma and do a cross ship with ncix. Other wise you may have to run the risk of getting hit with duty.
__________________ Intel Core 2 Duo E8400 3.00GHZ 45nm | Asus P5Q Pro | 500GB Seasate Sata II | E-vga Geforce 9800GX2 | Silverstone Temjin TJ-05 | Corsair TX750 |
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| Unfortunately I bought the card from Tigerdirect and they won't deal with it after 30 days (I've had it for about 50 days...) EVGA won't cross ship unless you paid for the super warranty within a month of buying the card so hopefully I don't get nailed with duties each way.
__________________ CPU Q6600@3.2 GHZ Video 2xEVGA8800GTS Memory 4x1GB Kingston HyperX Cooling Swiftech Apogee&MCW60 + 4xNoctua 800 + 16" floor fan with open case (temporary, I hope)... PSU PC Power & Cooling Silencer 750W Storage 4xWD Caviar 500GB RAID 0+1 MoBo EVGA 780i |
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| Company Name: BFG Product: 8800GT + 8800GTX Watercooled Shipped to: Quebec! Warranty Period: Lifetime Date purchased: ? Bought it off someone in 2008 Date RMAed: July 2008 Ease of RMA: 10 Wait time: for 8800GT: 1 week. for 8800GTX: 2 weeks. Satisfaction: 10 Details: 8800GT was artifacting because I must've pushed it hard or messed it up setting up watercooling block + ramsinks... put thermal paste back on and stock enclosure and shipped it out. Once they received it they shipped a new one out to me which came in 1-3 days. FLAWLESS. 8800GTX watercooled was artifacting because I bought it off of someone from RFD (who actually kept following up with me to resolve the situation in my favour). Shipped it off to them. They received it but didn't update the RMA status for 4 business days, then I called them and they found it that day. A new one was sent out to me the day they found it. Amazing. No receipts needed, shipping within Canada, tech support takes a while to reach, but other than that... BFG will be getting all of my videocard business from now on. |
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