Canadian RMA Experience

[Davcon]

Company Name: Razer
Product: Lycosa keyboard
Warranty Period: 1yr
Date purchased: Dec 2009
Date RMAed: Dec 2010
Where it was sent to: not required
Ease of RMA: 10
Any extra fees?:Nope
Wait time: @ 2weeks
Satisfaction:8 dummy's sent me the Mirror version but it's not a big deal i can always change the keys.

[jeffery6803]

Company Name: Seagate
Product: 7200.11 750gb
Warranty Period: 5 years
Date purchased: Dec 03 2009
Any extra fees?: yes $10.00 shipping
Date RMAed: Febuary 16 2010
Where it was sent to: Mcallen,Texas
Ease of RMA: 9
Product was easy enough to rma seagate does demand 2 inches of foam all around the harddrive or your warranty might be voided didn`t have the packing materials so used anti static bag bubble wrap and packing peanuts instead and packed it so the drive could not move and then taped the box tight packaged recieved on Feb 22 at Seagate but replacement took 4 days to ship after they received my drive then shipped back with slower ups ground rma was newer refurbishment model same size would have been nice if disk capacity had been upgraded seeing as this was nasty firmware issue

Satisfaction: 7

[pp1111]

Company Name: Logitech
Product: MX1100 Wireless Mouse
Warranty Period: 3 Years
Date purchased: 1 year
Date RMAed: 10 days
Where it was sent to: Phoenix, AZ USA
Ease of RMA: 10
Any extra fees?: No
Wait time: 3 days
Details: Provided shipping label and com. inv., no dum questions asked, replaced with a newer model, very nice support.
Satisfaction: 10

[draemn]

I am doing what I can to summarize this thread:

Originally Posted by SKYMTL

Very few people know this but you can contest customs charges by calling the number on the back of the customs form which you received with your package. People that contest on the basis of it being an RMA are usually granted a rebate of their customs fees after about 4 weeks.Since the original item was bought in Canada before RMA, it already has all the Canadian tariffs charged on it so they are not allowed to charge you customs fees on it a second time. You will need to provide your original bill of sale, your RMA form as well as the customs documentation which came through the shipper and fax them to the CCRA. You will be able to get your money back most of the time.

Originally Posted by ASUS RMA

2007 == 1 user - Ease of RMA: 10/10, Fees: shipping 1 way [California], turaound time: ~1 week, Satisfaction: 10/10 (suggest to phone them to get good support)

2008 == 1 user - Ease of RMA: 7/10, Fees: shipping 1 way [Jeffersonville, IN], turaound time: ~3 weeks, Satisfaction: 5/10 - replacement had broken memory slots
---- 2008 == 1 user - Ease of RMA: 0/10, Fees: shipping 1 way [Jeffersonville, IN], turaound time: ~3 weeks, Satisfaction: ?/10 - user reported sending in Premim version and getting standard version returned... annoyed with communication

2009 == 2 users - Ease of RMA: 8/10, Fees: shipping 1 way [California & Ontario], turaound time: ~6 weeks & ~1 week, Satisfaction: 6/10 (for California shipment) & 9/10

2010 ASUS == 1 user - Ease of RMA: 9/10, Fees: shipping 1 way [Markham, ON], turaound time: ~1 week, Satisfaction: 10/10

Originally Posted by BIOSTAR RMA

2009 == 1 user - Ease of RMA: 5/10, Fees: (did not need to ship), turaound time: ~5 weeks, Satisfaction: 6/10 - user rated satisfaction low because of communication & shipping time.
---- 2009 == 1 user - Ease of RMA: 10/10, Fees: shipping 1 way [California], turaound time: ~2 weeks, Satisfaction: 8/10 - again, poor communication by email

Originally Posted by Corsair RMA

2009 == 3 users - Ease of RMA: 10/10, Fees: 1 way shipping [California], Satisfaction: 8.5/10, turaound time: ~1-3 weeks

2010 == 2 users - Ease of RMA: 9.5/10, Fees: 1 way shipping [California], Satisfaction: 8/10, turaound time: ~2 weeks

Originally Posted by Dell RMA

2007 == 2 users (monitors) - Ease of RMA: 10/10, Fees: No [unkown], turaound time: ~days, Satisfaction: 10/10

Originally Posted by EVGA RMA

2007 == 1 user - Ease of RMA: 10/10, Fees: No [unkown], Satisfaction: 10/10, turaound time: ~2 weeks

2008 == 2 users - Ease of RMA: 9/10, Fees: 1 way shipping + Step-up user paid return shipping [California], Satisfaction: 8.5/10, turaound time: ~6-14 days,

2009 == 3 users - Ease of RMA: 9.7/10, Fees: 1 way shipping [California], Satisfaction: 9.3/10, turaound time: ~1-10 days

2010 == 1 user - Ease of RMA: 10/10, Fees: 1 way shipping [California], Satisfaction: 9/10, turaound time: ~2 weeks

Originally Posted by Logitech RMA

2007 == 1 user - Ease of RMA: 10/10, Fees: No (no need to send in defective product), Satisfaction: 10/10, turaound time: ~3 days

2009 == 2 users - Ease of RMA: 8.5/10, Fees: No [Arizona], Satisfaction: 8/10, turaound time: ~2-4 weeks

2010 == 1 user - Ease of RMA: 10/10, Fees: No [Arizona], Satisfaction: 10/10, turaound time: ~18 days

2011 == 1 user - Ease of RMA: 10/10, Fees: No [Arizona], Satisfaction: 10/10, turaound time: ~3 days

Originally Posted by MSI RMA

2007 == 2 users - Ease of RMA: 10/10, Fees: No? [Markham, ON], turnaround time: ~days-weeks, Satisfaction 10/10

2009 == 1 user - Ease of RMA: 10/10 (one person responded tbu), Fees: No [Richmond Hill, ON], turnaround time: ~5 weeks, Satisfaction 8/10 -- IS this a Mail-In-Rebate??????

Originally Posted by Mushkin RMA

2009 == 2 users - Ease of RMA: 9.5/10, Fees: 1 way shipping [Colorado], turnaround time: ~10-12 days, Satisfaction 10/10
--- 2009 == 1 user - Ease of RMA: 7/10, Fees: Paid 1 way shipping twice [Colorado], turnaround time: ~24 days, Satisfaction 3/10 - Had negative experience with inital shipping getting sent back and replacement coming in damaged.

Originally Posted by OCZ RMA

2007 == 1 user - Ease of RMA: 10/10, Fees: No [drives over? Markham, ON], turnaround time: ~1 day (drives over?), Satisfaction 10/10

2009 == 4 users - Ease of RMA: 9/10, Fees: shipping 1 way & No [Markham, ON], turnaround time: ~2-14 days, Satisfaction 8.8/10 (6-9-10-10)

2011 == 2 users - Ease of RMA: 9/10, Fees: shipping 1 way [Markham, ON], turnaround time: ~2-3weeks, Satisfaction 8.5/10

Originally Posted by Seagate RMA

2007 == 2 users - Ease of RMA: 9.5/10, Fees: shipping 1 way [Burlington, ON], turaound time: ~1-2 weeks, Satisfaction: 9.5/10

2008 == 2 users - Ease of RMA: 9/10, Fees: shipping 1 way [Burlington, ON], turaound time: ~4 days, Satisfaction: 9.5/10

2010 == 2 users - Ease of RMA: 8.5/10, Fees: shipping 1 way [Oakville or Markham, ON], turaound time: ~1-2 weeks, Satisfaction: 9/10

Originally Posted by Western Digital RMA

2007 == 1 user - Ease of RMA: 8/10, Fees: shipping 1 way [MISSISSAUGA], turaound time: ~17 days, Satisfaction: 5/10

2008 == 1 user - Ease of RMA: 10/10, Fees: shipping 1 way [California], turnaround time: ~7 days (advanced RMA), Satisfaction 7/10

2010 == 3 users - Ease of RMA: 10/10 (one person responded tbu), Fees: shipping 1 way [MISSISSAUGA], turnaround time: ~2-3 weeks, Satisfaction 8.5/10

It takes a lot of time to go through all of this, so I haven't been able to touch about 1/3rd of the responses. Each brand listed is completed up to March 18th, 2011

[BBrowning]

Well this isn't a manufacturer but I was highly impressed with dealing with them on an RMA/product replacement

Company Name: Memory Express
Product: OCZ Vertex 2 60GB SSD
Warranty Period: (manufacturer warranty)
Date purchased: Dec 28 2010
Date RMAed: early ~Feb 2011
Where it was sent to: Canada, Alberta, Calgary
Ease of RMA: 10
Any extra fees?: Nope, they even reimbursed me my shipping
Wait time: maybe 3-4 business days once they got it
Details: I bought the their Instant Product Instore Replacement because even though I don't live in Calgary my parents do (hence I was there for Christmas) and I figured I'd just mail them the drive if anythign went wrong. It does of course so I phoned them up and they simply said to mail them the drive, my sales receipt (if I had it, otherwise they can look me up in the system) and my shipping reciept and they'd take a look. I was in no rush so I shipped it standard Canada Post so it took sme time to get there. Once it arrived they phoned me to say they got it and were wondering what was wrong because I had simply sent them a bare drive, a sales reciept and my contact info with no explanation which is my bad. I explained that the drive had simply stopped working and the steps I went to through to test it (try a different SATA port, try other drives, etc..) and they said they'll take a look. Couple days later I get a call and they say they've shipped off a replacement and emailed me a form to fill out so they could refund my shipping onto my credit card. The cost of the replacement plan was about the same as it would have cost me to ship it had I been in a rush so it was a good deal. I've never dealt with OCZ's RMA(or really anyone's for that matter, I'm normally a lucky sob with hardware) but with the treatment I got from these guys I have no problem paying the extra little bit on any product I buy from them (and I will buy from them again) so I never have to.
Satisfaction: 10

[draemn]

Company Name: MSI
Product: MSI GTX 570 OC
Warranty Period: 3yr
Date purchased: Feb 2011
Date RMAed: March 2011
Where it was sent to: Markham, ON.
Ease of RMA: 10
Any extra fees?: 1 way shipping
Wait time: 1 day + 3 days return shipping
Details: Unstable o/c on the card, contacted support first to try and get a fix without RMA, then phoned for possible cross-ship RMA (but they were out of stock). This initial experience was slow (they said they would send me an RMA # but didn't, took 2 days to phone me back instead of 1). After I decided RMA was the only way to go, I created my own RMA # and shipped at my convenience. Got a replacement card that works perfectly (although I had asked to get downgraded to a stock card and they forgot to, after telling me they would).
Satisfaction: 9 (would be a 10 except for communication issues)

[slippy]

Originally Posted by draemn

I am doing what I can to summarize this thread:


It takes a lot of time to go through all of this, so I haven't been able to touch about 1/3rd of the responses. Each brand listed is completed up to March 18th, 2011

Great job man!
A mod should put this as the first post

[SugarJ]

Company Name: Silverstone
Product: ST85F Strider 850w PSU
Warranty Period: 3 Years
Date purchased: March 2009
Date RMAed: March 28, 2011
Where it was sent to: Chino, CA USA
Ease of RMA: 8
Any extra fees?: No
Wait time: 2 days
Details: Found RMA form on website with difficulty, scanned and emailed to RMA department. I waited 2 days for approval response. Posted part to address, was received there April 8th. New PSU shipped Fedex Ground prepaid on April 12th, received in BC on 18th. No customs or duty charges! I got no notification from Silverstone that they had received my part, or that they had shipped a replacement.


Satisfaction: 8, would be a 10 if communication was better.

[martin_metal_88]

Company Name: G.skill
Product: G.skill Ripjaw 2000Mhz 4GB 2X2GB
Warranty Period: Lifetime
Date purchased: Unknown
Date RMAed: March 1
Where it was sent to: Walnut, California, USA
Ease of RMA: 5
Any extra fees?: Shipping fee of 26$
Wait time: Unlimited
Details: I shipped the RAM on March 1 and now it's april 19 and still no sign from it. G.skill tell me it have been shipped via USPS Cheap regular shipping so no one have any idea if the RAM is still in transit or have been lost. Now I'm trying to get a replacement. Also seems that there is like only 1 CS representative since I always talk to the same person which always take 2-3 day to reply.

Satisfaction : 4. The RMA form is easy but it stop here. Terrible lack of communication and shipping via non-insured USPS is the worst idea ever. Ended buying new ram because I have no idea if I will ever see some replaecment at my door.

[_dangtx_]

Any extra fees?: Shipping fee of 26$

explain that to me plz :)

usps cheap mail can be 2-4 weeks...