Canadian RMA Experience

[Plasma-0]

Originally Posted by bushwhacker

Company Name: Western Digital
Product: WD360GD
Warranty Period: 5 year
Date purchased: ~2 years ago
Date RMAed: Oct. 17/2007
Where it was sent to: Mississauga ON
Ease of RMA: 8
Any extra fees?: shipping cost of dead drive
Wait time: Drive shipped Nov 07/2007
Details: - 3rd of 5 36GB Raptor drives purchased to go bad.
- this RMA found WD to be out of stock. Just got the replacement drive Nov.12 - they sent a WD800ADFS
Satisfaction: 5

Your low satisfactory rating cannot be because they sent you an upgraded drive dude. You sure you just aren't unhappy that 3 of 5 36gb's have died? WD RMA is the best it comes. Your 100% wrong even if this is a matter of opinion.

[BobbyLou]

It amazez me the amount of band wagon jumpers on here lol. As soon as someone gives a well known company a less then average score someone comes and rips then a new butt hole. Calm down, kiddies..

[stoanee]

Company Name: Mushkin
Product: 2x2gb HP3-12800 DDR3 Blackline ram
Warranty Period: lifetime
Date purchased: October 26 2009
Date RMA'd: December 11/2009
Sent to: Englewood Colorado
Fees: $12 for shipping
Ease of RMA: 10
Wait time: 12 days from day sent to day received. Sent canada Post Expedited and received FedEx
Details: One stick was dead from new. Sent all info and was granted RMA next day.
Satisfaction: 10
________________

[pp1111]

Company Name: Dyson Canada
Product: DC17
Warranty Period: 5 years
Date purchased: 2008
Date RMA'd: December 12/2009
Sent to: No need
Fees: $0
Ease of RMA: 10+++
Wait time: 12 days from day I call them.
Satisfaction: 10+++

[crowTrobot]

Company Name: Asus
Product: P5K-E WiFi Motherboard
Warranty Period: 3 years
Date purchased: June 2008
Date RMAed: July 2008
Where it was sent to: USA, California
Ease of RMA: 8
Any extra fees?: Shipping to Cali
Wait time: ~6-7 weeks.
Details: 4 days to ship to them, spent 4 weeks in their warehouse (I had to call/chat to check every other day because they told me for the first 2 weeks that they haven't received it yet but the tracking number says otherwise) then 1 more week with them before they shipped it back to me.
Satisfaction: 6

[qaz393]

Company Name: OCZ
Product: Equalizer gaming mouse
Warranty Period: 3 years i think
Date purchased: December 2009
Date RMAed: January 2010
Where it was sent to: Markham, Ontario
Ease of RMA: 7
Any extra fees?: No, had to drive to the RMA drop off place. cheaper than shipping it there.
Wait time: Dont know, they are "waiting for more stock"
Details: Replacing it with a better OCZ mouse. still waiting.
Satisfaction: 6

Be careful when RMAing, they say that they will ship out, but im still waiting.....

[crowTrobot]

Company Name: EVGA
Product: 8800GT
Warranty Period: Lifetime
Date purchased: June 2008
Date RMAed: June 2008
Where it was sent to: USA, California
Ease of RMA: 10
Any extra fees?: Shipping to Cali
Wait time: 2 weeks.
Details: 880GT started artifacting and died after 2 days of use. Tech support guy was a douche and was wrong (EA500 can run 8800GT fine), I talked to an RMA guy instead and got approved immediately.
Satisfaction: 9 (10 if they had a Canadian address to ship to)

[qaz393]

Originally Posted by crowTrobot

Company Name: EVGA
Product: 8800GT
Warranty Period: Lifetime
Date purchased: June 2008
Date RMAed: June 2008
Where it was sent to: USA, California
Ease of RMA: 10
Any extra fees?: Shipping to Cali
Wait time: 2 weeks.
Details: 880GT started artifacting and died after 2 days of use. Tech support guy was a douche and was wrong (EA500 can run 8800GT fine), I talked to an RMA guy instead and got approved immediately.
Satisfaction: 9 (10 if they had a Canadian address to ship to)

+1, those guys really sucks when it comes to their psu. i had a seasonic 500w and a 9600gso and the guy said that my psu cant handle that?? i had a gtx285 as a temp replacement that ran fine. they are douches

[chengbin]

Company Name: Kingston
Product: DataTraveler DTI 8GB
Warranty Period: 5 years
Date purchased: 2008
Date RMAed: 2009
Where it was sent to: California, US
Ease of RMA: 10
Any extra fees?: No. They paid both way shipping for FedEx 2 day express
Wait time: 6 days
Details: I called them about my USB has stopped working. We determined that it is defective. (I think it broke because I stepped on it, but I'm not sure if I did step on it) They sent me the waybill and customs paper for me to print and I went to ship it. They paid both way shipping, and it was $48 each way... I hope companies get a BIG discount for shipping. Also, no receipt was necessary.
Satisfaction: 10. I love Kingston products for their excellent price and performance level far beyond what the price and specs suggests. After this I am officially Kingston for life!

[Sushi Warrior]

Company Name: Razer
Product: Razer Barracuda headset
Warranty Period: 1 year
Date purchased: January 2007 IIRC
Date RMAed: March 30th, 2008
Where it was sent to: USA, New York, somewhere in the north end
Ease of RMA: 3
Any extra fees?: $20 shipping there
Wait time: 6 weeks
Details: Terrible experience. The barracudas have a manufacturing defect which leads to a screw falling out and the ear cup falling off. It took me forever to get an RMA number and the emails were VERY slow. The worst part? The same problem happened with the replacement in under a month.
Satisfaction: 1