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Old January 28, 2009, 05:00 PM
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Hey guys, got my G15 today from NCIX. It keeps randomly tying this character "\\\\||" when im trying to type. Also backspace doesnt work unless i really hit it. Then more of these pop out \\. (those just appeared automatically like the problem im having) Its very irritating...

The keys move up and down properly, just the one key appears to have a mind of its own. Whats NCIX's exchange policy like? How long do you think it will take me to get a working keyboard?
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Old January 28, 2009, 05:09 PM
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NCIX's policy says they will replace defective merchandise within 30 days of purchase. I'm sure it won't take long to get a new one. Have you tried it on another computer to make sure that it's not some kind of driver problem?
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Old January 28, 2009, 05:14 PM
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Hopefully it doesnt take too long. I tried calling but they dont answer so I just opened an RMA request.

Will I have to pay for shipping? Yeah I tried it on another system and its having the same problem.
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Old January 28, 2009, 06:21 PM
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Quote:
Originally Posted by element291 View Post
Hopefully it doesnt take too long. I tried calling but they dont answer so I just opened an RMA request.

Will I have to pay for shipping? Yeah I tried it on another system and its having the same problem.
They have always paid for shipping whenever I RMA'd something. That does just sound like a defective keyboard.
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Old January 29, 2009, 04:49 PM
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Seems like im getting again. I just called them and they said I have to pay shipping to send my keyboard back. Also the keyboard is on sale now for $59.99 and they won't price protect it.

What bull!
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Old January 29, 2009, 05:02 PM
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If you purchased 3% insurance, they'll pay for shipping.
If you have VIP, they'll also pay for it.

Outside that, you're responsible for it.



As for price protections, it's only valid BEFORE an item ships.
You could just return it for a refund (minus 15% restocking) and buy it for the sale price. Sometimes it's worth it, sometimes it isn't.

Although if it's defective, you may get out of the 15% restock. Don't quote me on that though.
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Old January 29, 2009, 05:06 PM
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I tried calling them and the guy was ignorant. Its also costing me $50 and some change to ship it back.... NCIX FTL
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Old January 29, 2009, 05:28 PM
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why not do logitech rma? much easier
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Old January 29, 2009, 05:39 PM
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Originally Posted by slntdth93 View Post
why not do logitech rma? much easier

So now ya tell me. ROFL.
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Old January 29, 2009, 05:57 PM
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Yep just RMA thru logitech,i had a bad G15 ,they told me to keep it and sent me new one,very good to deal with.I only buy logitech now because of this great service,give them a try
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