Go Back   Hardware Canucks > HARDWARE > Storage

    
Reply
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old January 21, 2009, 10:16 AM
Spaceman-Spiff's Avatar
MVP
 
Join Date: Oct 2007
Location: burnaby.bc.ca
Posts: 355
Default Story behind Seagate's firmware issues

As told by one Seagate employee on Slashdot comment: Seagate Firmware Update Bricks 500GB Barracudas

The good news is, the chance of your drive simply not spinning up one day is very low. And for those of you who flashed the wrong firmware - be patient. It's not bricked, just unable to write data to the platters properly. When they have a *GOOD* firmware out, a new flash should un-brick the drives. If not, flashing it back to SD15 should make it work again.

PS: keep scrolling down the page to read more comments from the same guy.
Reply With Quote
  #2 (permalink)  
Old January 21, 2009, 10:28 AM
thenewguy001's Avatar
Allstar
 
Join Date: Feb 2008
Location: Vancouver
Posts: 844
Default

It's good to know the cause of the problem is software and not mechanical. However, their sleaziness with regards to trying to cover up the mess by moderating posts on their support forums has made me swear off their products forever.
__________________
i5 2500K @ 4.0 GHz
2 x 4GB G.Skill Ripjaws X
Patriot Pyro 240GB
Gigabyte HD 6970 OC
Gigabyte Z68X-UDH3-B3
Seasonic 760W
Coolermaster Hyper 212+
CM690 w/ 1-80mm, 6-120mm fans.
Reply With Quote
  #3 (permalink)  
Old January 21, 2009, 10:58 AM
AkG's Avatar
AkG AkG is offline
Hardware Canucks Reviewer
 
Join Date: Oct 2007
Posts: 4,308
Default

Keep reading newguy001, SOME of the problems is firmware. SOME is incompetence and the rest is down right scary. He glosses over how the "stuttering issue" is not only a 1.5TB drive but effects the whole farking line including their ES line. This is bad. Very bad. Its not (just) a QA problem like we all thought. They screwed up in the 7200.11 design somewhere and when they tried to fix it via firmware...it caused bricking of drives AND didn't fix the problem. Have to wonder if this is the reason the .11 line has always been slower than the competition by such a wide margin (seagate usually are slower but not this much).

I truly hope they can turn things around but this is IBM Deathstar level of bad PR.
__________________
"If you ever start taking things too seriously, just remember that we are talking monkeys on an organic spaceship flying through the universe." -JR

“if your opponent has a conscience, then follow Gandhi. But if you enemy has no conscience, like Hitler, then follow Bonhoeffer.” - Dr. MLK jr

Last edited by AkG; January 21, 2009 at 12:57 PM.
Reply With Quote
  #4 (permalink)  
Old January 21, 2009, 12:36 PM
Hall Of Fame
 
Join Date: Jul 2008
Location: Canada
Posts: 1,221

My System Specs

Default

Quote:
Originally Posted by AkG View Post
Keep reading newguy001, SOME of the problems is firmware. SOME is incompetence and the rest is down right scary. He glosses over how the "stuttering issue" is not only a 1.5TB drive but effects the whole farking line including their ES line. This is bad. Very bad. Its not a (just) a QA problem like we all thought. They screwed up in the 7200.11 desing somewhere and when they tried to fix it via firmware...it caused bricking of drives AND didn't fix the problem. Have to wonder if this is the reason the .11 line has always been slower than the compeition by such a wide margin (seagate usualy are slower but not this much).

I truly hope they can turn things around but this is IBM Deathstar level of bad PR.
I strongly agree with the above - I was very surprised to see this issue affect the ES line of drive - Drives that are said to have higher quality standards. And the problem being that the drive's internal logging points to a wrong address, is a stupid mistake - this is something they could have EASILY tested for - their excuse is that in their facilities, the drives are testing IN OPERATION ! Again, incomplete, improper QA - They should cycle the drive a few times to test for proper spinup, motor, etc... Mind you I'm happy with my seagates and this should not affect my decision on buying Seagates, unless something major like that happens quite often. From what I read somewhere, there seemst o be problems with other brands as well with the 1TB, didn't read much into it but saw a headline...... :0
Reply With Quote
Reply


Thread Tools
Display Modes

Similar Threads
Thread Thread Starter Forum Replies Last Post
FirmWare Updates Supergrover Storage 4 February 25, 2009 06:45 AM
Anyone know whre I can get aftermarket firmware for DIR-615? Gameplaywarrior Networking 1 December 2, 2008 12:10 PM
My O/C story matsta31 Overclocking, Tweaking and Benchmarking 8 July 6, 2008 06:07 AM
success story rma Off Topic 6 May 2, 2008 07:54 AM
One Phrase Story tgraszat14 Off Topic 5 February 3, 2008 04:42 PM