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Old June 18, 2012, 11:56 AM
NyteOwl's Avatar
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Default NewEgg still in hot water over return policy.

Newegg Still Telling Customers That Installing New OS Violates Return Policy (The Consumerist)

Prompts call for boycott from Linux users (LinuxQuestions.Org)
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Old June 18, 2012, 01:25 PM
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The following conditions are not acceptable for return, and will result in the merchandise being returned to you: Any desktop PC, notebook or tablet PC that has been opened Any desktop PC, notebook or tablet PC that is free from defects in materials or workmanship Any desktop PC, notebook or tablet PC that has physical damage due to abuse or improper use Any desktop PC, notebook or tablet PC that is missing any accessories or packaging including, but not limited to, AC adapter, battery, pack, manuals, carrying case (if any)
That's the quoted TOS for the original denial of RMA, with absolutely no comment from newegg about what part of it installing linux would contravene.... I don't see anything in there unless they're implying that installing linux would be "improper use".

So, I would assume that upgrading to a new(er) version of windows would also qualify under that same ruling?
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Old June 18, 2012, 01:27 PM
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Wow, RMA refusal (on a term that doesn't show up on their web page) to full refund (which should not be allowed under their terms because the box was opened) in 2 days... so should Newegg customers start the RMA process by posting a negative review on a public web page for better service?
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boycott , linux , newegg , return policy

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