Has anyone here RMA'd a PSU to XFX??

[Coach]

If you have may I ask what the procedure is?

Mark Regimbal from XFX tells me I have to create a ticket before they will issue an RMA. The thing is in order to create a ticket one must first have registered their Product and I am unable to do that. I enter the serial number, the date of purchase and the place of purchase. When I press the ok button to continue it has an issue with my serial number.

To furthur confuse the matter Mark says that "*power supplies do not need to be registerred for the 5 year warranty, just keep your receipt or invoice from Ncix to claim it if ever needed." Like what the heck?

What am I missing here?

Thank you,
Phill

[Dzzope]

Mail him back with the above.. ask him how your supposed to create a ticket if the system requires you to register first.

And If he could do it manually as you are having issues.

[Coach]

I have emailed him all of the details and have not received a response from him