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  #21 (permalink)  
Old February 16, 2013, 07:34 PM
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For whatever reason I got broken images on the other pictures, would just out of morbid fasination like to see.

I know a PSU can deep six a rig, I watched a XION Supernova do it to my buddies rig at a LAN.

-ST
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Old February 16, 2013, 08:36 PM
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I was aware it was possible but thought the newer higher quality ones (like this) were a lot less prone to taking out a whole system like this. You'd figure there would be a way from preventing this from happening.

Nice to see NZXT dealing with things and looking forward to seeing how this all turns out.
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  #23 (permalink)  
Old February 16, 2013, 10:37 PM
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Quote:
Originally Posted by Nodscene View Post
I was aware it was possible but thought the newer higher quality ones (like this) were a lot less prone to taking out a whole system like this. You'd figure there would be a way from preventing this from happening.

Nice to see NZXT dealing with things and looking forward to seeing how this all turns out.
After a year of working for NZXT, this is the very first time I've heard of this happening from any PSU from the company. Of course, an engineer will have to determine the cause of the actual problem, but if it was the PSU, then this is the unluckiest PSU I've ever seen while working here. Sure, some PSUs go out, and they are designed to fail without taking the rest of your system. Unfortunately, man-made things don't work perfect 100% of the time, so, there are circumstances like this. The owner has been very calm and matter-of-fact about the situation, which I have to applaud him for, because I would be like a frantic, rabid baboon. Luckily he was home when this happened, and I shudder to think that this could have been worse.

Rest assured I don't take it lightly, and neither does anyone else at NZXT.
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  #24 (permalink)  
Old February 16, 2013, 10:56 PM
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Quote:
Originally Posted by Nodscene View Post
I was aware it was possible but thought the newer higher quality ones (like this) were a lot less prone to taking out a whole system like this. You'd figure there would be a way from preventing this from happening.

Nice to see NZXT dealing with things and looking forward to seeing how this all turns out.
They really are designed to fail safely when they fail. And NZXT chose a really good OEM (Superflower) for these units. This one, has to be one of the rare cases out there.

-ST
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  #25 (permalink)  
Old February 17, 2013, 03:25 AM
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Twas a terrible experience indeed but I try not to let stuff like this get to me. Things fail, thats a fact we all have to live with it. My biggest fear was the loss of the harddrive which contains a ton of family photos. Luckily the harddrive was fine. We do have all the important family photos backed up but there are 1000s of unsorted photos that could of been lost that I am very happy weren't.

Curious though, if for some reason it wasn't the psu what else could it have been to set off such a chain reaction? From the best of my recollection it was the PSU that started sparking and popping first followed quickly by the videocard and mobo which seemed to go at the same time. This was just a few fractions of a second that all this happened of course so its hard to know with certainty. If I had to guess it would appear the psu malfunctioned and a surge went thru the video card cables first taking out the card and the area around the socket on the mobo. My understanding of these things is that regardless of what happened the psu should have shut down once the fit hit the shan and died itself along with any other failing components. I don't know how anything else could be responsible. Videocards die and don't take out entire systems. Motherboards fail too of course but rarely go out in style with explosions like this. This is honestly the first time I've witnessed anything like this. I've had components fail in the past but never have they had a light show to go with the event. I even had a lightening strike take out a system when I was in my teens. There was no light show with that, the machine just shut down never to turn on again. It hit the clothes line reel and blew a basketball sized hole in the side of our house. Took out the fridge, a vcr, my amp and my computer but nothing exploded except the neighbors patio which was all over our lawn.

I gave the psu a good shake to make sure there was nothing inside it that could have shorted. There were no objects in my case either that didn't appear to be from the catastrophe. I don't have the neatest system in the world but I do my best to make sure theres no foreign objects in the case. The psu was on the bottom of the case, with the fan on the bottom so it would be rather hard for anything to have entered the psu to cause this short unless it somehow managed to suck it up into it. There is of course some dust in there but nothing I would consider heavy or out of the ordinary. I've seen some pretty dust caked systems out there in my time that although were probably screaming on the inside were functioning 'normally'.

I guess its one of those one in a million type events. I would have much rathered winning the lotto or one of those other one in a million good luck events :)
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Old February 17, 2013, 04:18 AM
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you got me a little worried now, have one of these Hale90 ps 850 watt
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  #27 (permalink)  
Old February 17, 2013, 04:19 AM
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^^haha. I would definitely take winning the lotto of my computer frying. I don't know what else could have caused the chain reaction. I have had mob and gpu die before and they never took anything with them (don't really see how they could either). That said I understand a company isn't blindly give away money without investigating it.
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Old February 17, 2013, 04:55 AM
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Quote:
Originally Posted by nasrott View Post
you got me a little worried now, have one of these Hale90 ps 850 watt
I wouldn't worry. This is one in a million event. Nothing is fail proof but as XNine has stated he has never heard of any of their PSUs failing like this before. NZXT makes awesome gear and as you can obviously see they are top notch when it comes to customer service and quality. I have no hard feelings towards NZXT. I understand that even the best products can fail. Its good for a company to have a few failures as it gives them an opportunity to improve their future products. Also with the forums and the community around them it will probably actually bring them business in the end. XNine and NZXT are doing an incredible job at addressing this situation.
I have the psu packed up and ready to go. Just waiting for the go ahead from the folks at NZXT to send it back. Mobo and Videocard have been removed and stripped down in case they want to inspect those as well. I removed my aftermarket cooler from the GPU to take pictures and salvage the reusable parts so the card is bare now and easy to inspect. Their engineers will get to the bottom of it I'm sure.

I'm not cut off from the world as I have my sons computer to use in the mean time. Sure it may be 8 years old but an Athlon X2 64 4600+ is a good machine for day to day use.

Don;t let this thread discourage anyone from purchasing anything NZXT. If anything this thread should encourage you to push that buy button. NZXT are truly awesome.
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  #29 (permalink)  
Old February 17, 2013, 06:32 AM
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not my psu but a picture of the same psu labelled with the parts I can see as damaged on mine.
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  #30 (permalink)  
Old February 17, 2013, 03:47 PM
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Ahhh secondary side failure.
I bet NZXT and Superflower are going to want to take that apart to see what happened.
Probably wasn't the CAPS that went first, they more than likely died as a result of the other components failing.
Wonder if it was one of the controllers on the secondary side that died.

-ST
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