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  #21 (permalink)  
Old March 15, 2008, 09:47 AM
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Quote:
Originally Posted by jonnyGURU View Post
No, you're totally right. One unhappy customer is way more vocal than 100 happy customers.

The old adage "a happy customer tells one person, an unhappy customer tells 10" is totally true. It takes something like 100 happy customers to make up for one unhappy one. It's just a fact that if someone buys something and it does what it's supposed to do, odds are that the customer is just not going to say much about it. If someone buys something and it doesn't work properly, they're going to speak out about it.
Word

Just look @ the DC Threads here, its about 10;1 for the unhappy.

There will always be someone bitchen that "X" company or product is crap but ppl have to realize there is always going to be a defective unit and someone is going to have to get it.
It just sucks to be the "one"
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  #22 (permalink)  
Old March 15, 2008, 11:53 AM
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Hey Johnny, your bringing a personal approach to BFG's customer relations will pay off in spades. I certainly hold BFG in higher regard because of this incident. I look forward to seeing more of your products reviewed here at HWC.
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  #23 (permalink)  
Old March 16, 2008, 09:47 AM
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At least a Happy Ending to the story.
I had an OCZ go to po.
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Old March 17, 2008, 10:49 AM
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It's on it's way to jonnyGURU. I am almost afraid to know if I lost any parts after it went, lol. I do want to thank jonnyGURU again for his help.
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  #25 (permalink)  
Old March 17, 2008, 11:20 AM
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Glad to see they are taking care of you, alot of companies wouldnt. /cough sapphire /cough DFI

It pays to have a forum presence, if that was from a manu that didnt visit HCF, there would be all negative hype. Sad thing is most companies could care less about 1 pissed customer.
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  #26 (permalink)  
Old March 17, 2008, 11:45 AM
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Actually, ALOT of the better companies care about that one pissed customer because a pissed customer is a LOUD customer. The only issue is the customers that don't go through the proper channels before getting pissed and posting all over the forums.

There are also trolls (we actually had two or three here over the last year or so) who are actually paid to post false problems about a competitors' product. These people are usually the ones you see posting one rant and then never being heard from again. It is hard for someone looking for reliable information to navigate the minefield of false forum posts and "influenced" reviews so just watch out...
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  #27 (permalink)  
Old March 17, 2008, 01:24 PM
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Quote:
Originally Posted by b1lk1 View Post
It's on it's way to jonnyGURU. I am almost afraid to know if I lost any parts after it went, lol. I do want to thank jonnyGURU again for his help.
If it wasn't hooked up to anything when it went, I'm not sure why you'd think you'd lose any hardware. You can't kill what's not hooked up. ;)

But the replacement is already on it's way to you via UPS.
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  #28 (permalink)  
Old March 17, 2008, 02:18 PM
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Now this is what I call great tech support
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  #29 (permalink)  
Old March 17, 2008, 06:54 PM
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jonny, out of topic; but just a question,
how are the BFG RMA department on RMA'ing older video cards?

A dude I know thought 7800 GTX or 7900 GTX, not sure which one, but
it died out on him couple months ago. He tried to RMA it, and BFG refused.

Anyword on that?

I know someone tried a similar thing with XFX, and they ended up getting
a 8800GTS 320MB instead, because they didn't have anymore 7800/7900 GTXs.
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  #30 (permalink)  
Old March 17, 2008, 07:02 PM
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Quote:
Originally Posted by topaimz View Post
jonny, out of topic; but just a question,
how are the BFG RMA department on RMA'ing older video cards?

A dude I know thought 7800 GTX or 7900 GTX, not sure which one, but
it died out on him couple months ago. He tried to RMA it, and BFG refused.

Anyword on that?

I know someone tried a similar thing with XFX, and they ended up getting
a 8800GTS 320MB instead, because they didn't have anymore 7800/7900 GTXs.
My recent BFG RMA experience: Canadian RMA Experience
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