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Old August 4, 2010, 04:29 AM
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Default Kudos to Thermaltake

I think Thermaltake gets an undeserved bad rap. Thermaltake USA stands behind their PSU's and their warranty. In November 2008 I purchased a Toughpower 750 RU-128 exactly 4 months later it went south on me. I RMA'd and they sent me a brand new one in a box no questions asked. This replacement worked fine day in and day out in very high ambient temps (Florida) until June 2010 and it too went south. I RMA'd and kept my fingers crossed. Exactly 1 week later I recieived an email and it said, "We no longer have the WO128RU 750 in stock. Would you accept a TR2-RX WO319RU 850 as a replacement"? Of course I did, how can you go wrong. I was so pleased I purchased a Thermaltake Element V BE VL200K1W2Z to put it in. Kudos to Thermaltake USA.
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Old August 4, 2010, 04:51 AM
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Changing 3 PSU's in 18 months looks not very encouraging. But kudos to TT then.
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Old August 4, 2010, 05:24 AM
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The biggest problem with TT PSUs (IMO) is that you have to be very specific about which model you purchase. The quality of their PSUs range from "not bad" for certain models to "absolutely craptacular" for others.

Where this becomes a problem is with branding for folks who are just learning the ropes... If I tell them that Corsair is a good name, they can arm themselves with that and chose a decent PSU that matches their needs and budget. OTOH, if I tell them that "some" TT PSUs are decent, even if I go so far as to specify a certain Line from them (like toughpower), 75% of the time they're only going to hear "TT" and will show up with some low-end "850W" TT model that they picked up at TD for under $50 thinking that they've just snagged the deal of the century.
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Last edited by sswilson; August 4, 2010 at 08:13 AM.
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Old August 4, 2010, 08:08 AM
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Sswilson is so right. That's the reason why I can't recomend TT. Pretty good service indeed.
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Old August 4, 2010, 09:03 AM
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3 PSUS in that short of time to me regardless of their customer service is just poor quality.

They HAVE to give you good service otherwise you'll give them a bad name.. and well we know how that all goes.
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Old August 4, 2010, 10:29 AM
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Well, your mistake there was accepting a TR2 RX model as a replacement, since that line is not very good and your original PSU was most likely better. But I'm glad to hear that you had a good experience with RMAing your PSUs, since I recently had a Thermaltake unit die on me and I'm going to have to send it back as well.
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Old August 4, 2010, 12:21 PM
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All I really got out of this is that if I buy a TT psu and put it in someone's system I'll be ripping it out again soon and spending my coin RMA'ing it.
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Old August 4, 2010, 01:31 PM
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Quote:
Originally Posted by Perineum View Post
All I really got out of this is that if I buy a TT psu and put it in someone's system I'll be ripping it out again soon and spending my coin RMA'ing it.
but but you get decent rma'ing service with fries, i mean it.
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Old August 6, 2010, 01:09 PM
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Default Re: Tt PSUs

Hi guys,
I've been doing some research since I posted because so many seem to be down on some Thermaltake products. Perhaps they have a checkered past that I was not aware of (I'm a noobie to this computer stuff) but they treated me alright. Hell I got better service on this PSU RMA than I did on my wifes new car. Anyway back to the research; I have discovered that most of these companies don't make what they sell at all. Check this out Who is the manufacturer of your PSU? and you will see who is actually making the stuff we hold dear and put our hard earned money into. I don't even want to check on the Video Cards. This PSU stuff is really interesting.
Jakeman97
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Old August 6, 2010, 01:14 PM
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Quote:
Originally Posted by Jakeman97 View Post
Hi guys,
I've been doing some research since I posted because so many seem to be down on some Thermaltake products. Perhaps they have a checkered past that I was not aware of (I'm a noobie to this computer stuff) but they treated me alright. Hell I got better service on this PSU RMA than I did on my wifes new car. Anyway back to the research; I have discovered that most of these companies don't make what they sell at all. Check this out Who is the manufacturer of your PSU? and you will see who is actually making the stuff we hold dear and put our hard earned money into. I don't even want to check on the Video Cards. This PSU stuff is really interesting.
Jakeman97
Hope you didn't take the comments the wrong way... it's great that you had a good experience with TT RMA, and I'm sure all members appreciate hearing first hand experience from the horses mouth.

That said, yeah... most PSUs are just rebrands of a select few PSU manufacturers, and it's important to do some kind of research prior to buying one. What's given TT a bad name in the PSU market is the wide range of quality that goes into their various models.
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EVGA X58 3X SLI / i7 980X / 3X 4G Mushkin Blackline Frostbite / XFX Pro 1000W / EVGA GTX 680 SC+ 2GB / Intel DC S3700 200G / WD 6401AALS / TT Lvl 10 GT
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