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-   -   Warranty service from Logitech on a G9x mouse (http://www.hardwarecanucks.com/forum/peripherals/59208-warranty-service-logitech-g9x-mouse.html)

elmorejohn46 January 18, 2013 12:51 PM

Warranty service from Logitech on a G9x mouse
Has anyone got any warranty service from Logitech.I had bought a Logitech G9x mouse (The Call of DutyMW3 one) .The left button starting double clicking and would'nt stay if I held it down.I had it about six months.I called there warranty department and told him what it was doing and ocourse he had me go though a bunch of steps.I told him I had other mice that I plugged in and they worked fine.He asked where I bought it and I said newegg.he did'nt ask me to send proof or nothing.He just wanted to know the part number and serial number .Then he told me that they would be sending me a new one and it would be shipped by UPS so I could track it.Sure enough three days later I got a email with a tracking number.I never had service like that,they usally want you to ship them the broken one and then you would get one.Best warranty service I had in a long time on a $100 mouse.

supaflyx3 January 18, 2013 12:57 PM

I had the exact same experience with logitech, my G500's laser was going wonky and the slippy pads were starting to wear out, submitted RMA request and they sent me a new G500 and didn't ask me to send in my old one. My old one started working right again so i traded the new mouse to another forum user. :thumb:

Inik January 18, 2013 03:46 PM

I had a G9 and the side of the mouse was peeling off. I contacted them, and they sent me a new G9x. I think I did send them my G9, but I still got a new mouse :)

elmorejohn46 January 22, 2013 08:09 PM

Just got my new Logitech G9x mouse today it was shipped by UPS.I can not belive they did'nt even what my broken mouse.Logitech, that is what I call great customer support.

On2wheels February 15, 2013 08:18 AM

My G500 is about 2yrs old, and the wheel clicks are almost totally gone. When I called Logitech they asked "does it still work", and well yes I guess it does, "so there's nothing we can do about it". What do I do? Call and complain more or just buy a new non-logitech brand? I suppose I have nothing to lose if I call again.

Anyone reccommend the Corsair M60? It's on clearance at CanComp, I just have to drive into the city to get it.

supaflyx3 February 15, 2013 08:32 AM

Send an RMA request online, chances are they'll mail you a new one.

SugarJ February 15, 2013 09:40 AM

I have an M60, it's not bad. I like the heft of it, it's fairly heavy with the aluminum base. I don't use the software for macros or profiles though, so if you're into that I can't help ya.

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