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  #21 (permalink)  
Old August 25, 2011, 12:57 PM
Arinoth's Avatar
Join Date: May 2009
Location: Halifax
Posts: 9,158

I'm ever so glad Valve support could actually read what I posted, oh wait they didn't. Here is their response to my ticket

Hello Arinoth,

Thank you for contacting Steam Support.

Please exit Steam and go to the folder called C:\Program Files\Steam\ (this is the default location for a Steam installation - if you set a different installation directory, you will need to browse to it).

Delete all of the files in this folder except:

The Steamapps folder and Steam.exe (If 'exe' is not visible, look for the black and white Steam icon)

Restart your computer.

Then, you will need to launch Steam.exe from within the Steam installation folder, and not from a pre-existing shortcut.

With Steam running, re-test the original issue.

Note: This process will not affect your currently installed games.

Let us know if you have any further questions or concerns.
How do you exit that you cannot load?

I never mentioned I could run the game, now how do i exit it without being able to run it?

I also told them steam.exe was one of the files the installer would have issues with even after i would delete it.

Quality reading by Valve support. People wonder why I'm supporting Origins...
Here I am: here I remain
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  #22 (permalink)  
Old August 25, 2011, 01:12 PM
SKYMTL's Avatar
HardwareCanuck Review Editor
Join Date: Feb 2007
Location: Montreal
Posts: 13,622

This is the problem with email tech support. You'll likely have to describe the same issue to them 10 times over.
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  #23 (permalink)  
Old August 25, 2011, 03:37 PM
BootlegUsher's Avatar
Join Date: Dec 2009
Posts: 482

I can see these guys having to do about 200 e-mails a day, and for each one they just scan it quickly, see a few keywords and BAM form letter auto response out the door on to the next ticket...
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