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Old July 8, 2010, 10:35 AM
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Default How in god's name to you get in touch with GOOGLE when there is an issue with GMAIL

A friend setup a gmail account as a supplement to his existing @rogers (yahoo) account and had allot of trouble with the ISP forwarding Daemon errors. He received over 168 messages a day in Outlook 2007 even though the GMAIL was told not to forward and eventually...deleted the account all together.

Using there forum is utterly useless and I'm wondering where to find/ask for a solution to this. It seems to me that it's at GMAILS server end.

Both postings had zero responses:

Mailer-Daemon errors pop forward to my business account contantly even after deleting my GMAIL account - Gmail Help

Gmail account deleted but message are still be forwarded to my Outlook..please help..over 100 emails a day! - Gmail Help

Anyone know how to contact Google?

Here's an example:

Quote:

Hi. This is the qmail-send program at yahoo.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<GMAIL Account that I had here>:
does not like recipient.
Remote host said: 550-5.1.1 The email account that you tried to reach does
not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 'This Gmail user does not exist...' - Gmail Help
l1si7381825ybj.66
Giving up on .


h=Received:X-Yahoo-SMTP:X-
YMail-OSG:X-Yahoo-Newman-Property:From:To:Subject:
Date:Message-ID:MIME-Version:Content-Type:Content-Transfer-Encoding:X-Mailer
:Thread-Index:Content-Language;

b=4ONYHtYgDwPTlldSCWARNbHIdmuHG+9/79By/uYeGmpqYmI7PsoBVY+E2sVXGh8mL/R5FtBp9Y
K/IS/eK/X+W1VShxs2+8Ns3meb3L2RFWTRE2ZtupJv5yg6+uYph9jdv/CuiGIFCTs0lS/kIAYOxp
SBZFspkUTzRWPENGANZh4= ;
Received: from AnnaPC MY ISP ACCOUNT with login)
by smtp105.rog.mail.re2.yahoo.com with SMTP; 05 Jul 2010 10:05:32
-0700 PDT
X-Yahoo-SMTP: Dx1tsUeswBCJINYC7UCBSadkpaGw26NwH652Ka6ldRcq.KZwXh Q3AjCilw--
X-YMail-OSG:
oHAkZQ8VM1keiX0dk3R5f9xpaTBfpsJ1eKw.sLR5AkoA3sP5C5 zHPUE0kQj5Ec.sSIK5vp1selg6
ZqDkzTPNEcgHYlk9m5Zjgm5.yHYapQ_teyb5TEFueqbrL7ERB5 0GLtN4j.YaiwIDMS0pJ63vU93d
29ue7bxciBfE1BeWlFuZIf.QND06jYzwRIgGY.yTwcrhsvKvyU VGzEO.blmiQsR4zknX17YmMRoX
GIkXKhGsyAeWgeMgk.oY8hUJbQfa60NulzWYvebRBqqa0ZKMK1 5CFFVJF3.3qWOvwDpr9rcodgBD
2hhqTTAbrfUmyJ_Ur9UHuqyp68XDIxJ9GwYW.lVM3Wvw9fwlnh r04QTo.OqMD9zZV0RZvVV9_X4a
lcG1GI_KXADTaj4lMvgXqoON7zhaWAJcG6T7hWDGkHB4pKcJwi ahQc7PAvSzIR0rqxoNGA_07gcC
YQ--
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Last edited by Mark; July 8, 2010 at 11:16 AM.
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Old July 8, 2010, 11:07 AM
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Just so we're straight here.... the mailer daemon message that you're getting is from the @rogers.com address and it's trying to forward the @rogers.com emails to a non-existant gmail account?

If that's the case then the issue isn't with gmail, it's with the forwarding of the @rogers.com emails to a non-existant account.

If you don't have outlook setup to forward messages, you might have the email account setup to forward mail that way. Login to your rogers account online Rogers powered by Yahoo! sign in using the @rogers.com email address and password / goto "My Account" and then "manage mail settings". From there, check the forwarding settings to see if it's checked off to send the mail to the non-existant gmail account.

If that doesn't resolve the issue then you've got something going on with outlook and you'll have to figure out why it's trying to forward mail.
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Old July 8, 2010, 11:10 AM
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The simple answer is "You Don't"


You can access their "Help Centre" here: Google Help Centers - Google Help

Which is a list of FAQ's. You can also access their support forum and sometimes on the rarest of occasions get an actual employee I think.

I did find a email address once, I think that was for Youtube accounts though, however it merely replies with the standard FAQ answer based on keywords in your email.
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Old July 8, 2010, 11:22 AM
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Quote:
Originally Posted by sswilson View Post
Just so we're straight here.... the mailer daemon message that you're getting is from the @rogers.com address and it's trying to forward the @rogers.com emails to a non-existant gmail account?

If that's the case then the issue isn't with gmail, it's with the forwarding of the @rogers.com emails to a non-existant account.

If you don't have outlook setup to forward messages, you might have the email account setup to forward mail that way. Login to your rogers account online Rogers powered by Yahoo! sign in using the @rogers.com email address and password / goto "My Account" and then "manage mail settings". From there, check the forwarding settings to see if it's checked off to send the mail to the non-existant gmail account.

If that doesn't resolve the issue then you've got something going on with outlook and you'll have to figure out why it's trying to forward mail.
There is no forwarding from either the Rogers or Outook accounts whatsoever. I checked the settings personally and he contacted Rogers tech support to verify. It seems that when the Gmail account was setup initially with POP enabled to his Rogers account was the trigger. I disable Pop forwarding in the account to be sure and deleted the gmail account all together.

Thanks for the input folks. Really appreciate it
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Old July 8, 2010, 11:30 AM
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Quote:
Originally Posted by Mark View Post
There is no forwarding from either the Rogers or Outook accounts whatsoever. I checked the settings personally and he contacted Rogers tech support to verify. It seems that when the Gmail account was setup initially with POP enabled to his Rogers account was the trigger. I disable Pop forwarding in the account to be sure and deleted the gmail account all together.

Thanks for the input folks. Really appreciate it
Well obviously something is attempting to forward your rogers mail to the gmail account, and if it's not in the online mail settings then it's an email client of some form which would either be the outlook program itself, or possibly a different client (like outlook express) which has also been setup to get your rogers mail (could even be on a different PC).

The only other thing would be if the online gmail account had been setup to grab your rogers mail as POP (it's a single click and google has all of the required settings). If that's the case then you're going to have to access the gmail page, go to the settings link (upper R/H) and check the pop / forwarding settings.

Trying to contact Google does not appear to be an option..... if that's what's going on and you can't resolve the issue you may have to change your email address.
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Old July 8, 2010, 04:45 PM
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Why would you delete your Gmail account? That's probably what caused the issue. You could of left it empty...
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Old July 8, 2010, 05:24 PM
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If you need a kludge to resolve the issue, how about setting up a filter that blocks any email which "includes" the gmail account name in the body of the text?
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Old July 8, 2010, 05:49 PM
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Quote:
Originally Posted by sswilson View Post
If you need a kludge to resolve the issue, how about setting up a filter that blocks any email which "includes" the gmail account name in the body of the text?
Good idea. I'll let him know.
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Old July 8, 2010, 06:15 PM
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It's not elegant, but barring the ability to turn off the forwarding (from wherever it's coming from) it should do the trick.

If the Gmail account doesn't exist any more, are you absolutely positive that there isn't another client somewhere else (PC or Mobile device) that's attempting to forward the mail? If you're getting the yahoo mailer daemon error, it's definitely coming from a client that has the correct rogers/yahoo account. The only other option I can think of would be to back up the emails and contacts (export to hard drive) from outlook and then delete/recreate the email account and/or uninstall/reinstall outlook.
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MSI Z87I Gaming AC / i5 4670K / 2X 4G Gskill 1866 DDR3 / XFX XTR 750 / EVGA GTX 680 SC+ 2GB / Intel DC S3700 200G / random 160G Sata HDD
Inwin 904 / Swiftech MCP655-b / Alphacool NexXxos XT45 120 Rad / 2X Scythe GT AP-15 / EK Supreme HF / Dell UltraSharp U2412M

Asrock AM1H-ITX / AM1 Athlon 5350 / 2X4G Gskill PC3-14900 / Intel 6235 Wi-Fi / 90W Targus Power Brick / 320G Seagate Momentus / Mini-Box M350 / 1X 22" Dell IPS / 1X 22" HP

Last edited by sswilson; July 8, 2010 at 06:21 PM.
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