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Old October 24, 2009, 07:16 AM
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Default How to order from Microsoft store

Hello everyone, I try to order a Windows 7 true store.microsoft but they just accept US states , even when I select Canada he direct me always to the store for US

Any Idea ?
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Old October 24, 2009, 08:49 AM
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Instead of ordering from microsoft, why not simply buy from a Canadian retailer or e-tailer? Are you purchasing for an upgrade or a new build?
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Old October 24, 2009, 08:57 AM
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Because I don'T want to order it I want to download it
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Old October 24, 2009, 09:06 AM
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Okay. You order it, pay by credit card, then download. (in U.S. dollars, of course)
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Old October 24, 2009, 10:13 AM
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I'm not so dummy, i know how to pay and download the problem the link they give do not gove option to canadian to pay and download, I'm asking here if someone have a link to do so

Last edited by MarkOne; October 24, 2009 at 10:42 AM.
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Old October 24, 2009, 10:41 AM
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Useless I call them wait 20 minutes, the guy transfer me to a computer ....... finaly founbd this "Note: To purchase from the Microsoft Store in the United States, your credit card must have a U.S. billing address"

so why Microsoft Canada put a link to that store, they have one in 10 countries but not in Canada.

On the UK store you can choose other conuntry like Latvia, ( where is it ) but no Canada....

Last edited by MarkOne; October 24, 2009 at 10:49 AM.
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Old October 24, 2009, 12:55 PM
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pretty sure if you pay with a credit card that is Canadian, your bank will just do a conversion. should be how it works no?
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Old October 24, 2009, 05:33 PM
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No Brian , I try it, you have to put a state in the field, I choose one and it result in credit card denied, it's real s... I guess the one in charge of microsoft web site deside than Canada and US are the same, they share a lot of the same website, but the one who manage store.microsoft forgot to include Canada. Left hand don't know what right is doing , we said in french. I even call them without result...
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Old October 25, 2009, 09:33 AM
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I have felt your pain, Mark. I also had a Canadian issue to sort out and kept getting bounced back and forth between Canada and the US. Try calling them again but make sure you keep your particular problem on the top of the agenda. "Can you help me buy with a Canadian address?" "Are you transferring me to someone who can help me buy with my Canadian CC?"

Keep a list of the departments you are transferred through and who you talk to. Once the list gets to be five or six people you can start complaining. This will break them from their scripts. The people you are talking to are call center drones. They are in control of the situation about as much as your mouse in in control of your computer. Keep on them, keep them focused on your needs, and when you get enough evidence escalate it to a supervisor.

It is no fun but if walking down to the local Bureau en gross is not an option you can probably make it work. Best of luck.
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Old October 25, 2009, 10:15 AM
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thanks Jack Rabbit, I want to download it because , if I understand well the download version came with a 32 and ( or ) 64 bits, one more thing ; they offer on the store an upgrade at $ 149 good for 3 computers, not bad.... they refer to future shop ( and others one) to also order that upgrade, but it's not available there.
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