|geokilla ||July 1, 2013 07:43 PM |
Originally Posted by JD
Sadly I'm starting to feel the same way. Their support has definitely taken a massive drop, usually have to sit on hold for around an hour until you get a hold of anybody.
Likewise, pretty much every single day there has been an outage for the past month.
Luckily I haven't had any outages, even though they say it's in my area. Are you sync rates and line stats good? Maybe you should make your issue public on DSLR. That way, Marc will see and do something about it. You can post on Direct Forums as well, but like calling tech support, you'll wait forever for it. And then you'll have the fanboys saying how Direct Forums is the bomb.
There's been a recent thread that caught my eye, and of course, the fanboys came in and turned it into pro Teksavvy. Is TekSavvy the worse large ISP in North America? - TekSavvy | DSLReports Forums
The fanboys will say that all IISPs deal with the same problems, and that you got Direct Forums to use. Because calling for tech support is the same as waiting for half a day for Direct Forums reply :dots:
Originally Posted by Arinoth
Why viable alternatives are there then?
As I mentioned before, Start seems to be great. You can also give VMedia and CIKTel a try but CIKTel is targeted at the Chinese community so English support may be iffy, and probably similar to TekSavvy when it comes to actually getting help.