Switch to Teksavvy or Acanac?

[gingerbee]

hell how do you think i felt i had to ask to use my moms account ( all others where in the wifes name so there closed and i haven't open another 1 yet) 32 and suddenly i am the guy who lives with his mom oh wait she lives with me damn if i could only get her to pay for things again like when i was a kid and lived with her dont worry my mom said the same thing

[floyd_pepper]

i've just signed up for my 4th year with Acanac. Their service is good and support is actually OK. I've had a few issues with them (which were not their fault) and they sorted out the problem pretty fast. On both occasions, it involved having a Bell engineer check stuff out so I did have to take a day off work...but I guess that would have been the case regardless of the ISP.

Within the 3 years I've been with them, I've also moved apartment. The transition was really simple - basically plug my modem into the new place, give them a call and I was ready to go. My internet speed did slow in my new place but I was told it was more to do with the connection within my apartment. I've checked with my neighbours and they have relatively the same speeds and they are with other providers.

Every so often, I look around for other ISP's to make sure I'm not missing a better deal ( I do this for my cell too) but so far nothing has made me want to move.

[mo' power]

Teksavvy is where it's at! I also agree with JD that Teksavvy has been figting the good fight for internet freedom. I'm more than happy to pay them their $41.75/month for 300GB. No issues here.

[navrsale]

Originally Posted by mo' power

Teksavvy is where it's at! I also agree with JD that Teksavvy has been figting the good fight for internet freedom. I'm more than happy to pay them their $41.75/month for 300GB. No issues here.

why would smbdy switch to pay sky rocket "setup fee" 100 bucks!?

[acanacisbad]

DON'T ever consider to subscribe for Acanac. This company is doing business in a very dishonest practice. I ordered a Motorola modem from Acanac on Aug. They sent me a Huawei modem. I refused to accept Huawei product and ask for refund. At the end, I have to write endless emails to trace for 2 months before they take action to respond. Every time they say they will refund and ask me to wait but they never take action to pay me back.

On top of that, they refuse to refund me in full and hold me responsibility for postage charges and tax fee. Can you believe that? I ordered a Motorola modem and they shipped a Huawei product and I have to pay for postage charges and tax fee for a product I never ordered.

Also their customer services department and billing department are just too lousy to be true. They just send you ticket number and never take action to follow up your complaint.

If you don't want to be cheated by a dishonest company which have bad business practice, stay away from Acanac.