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Old October 24, 2010, 06:48 PM
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Default VERY Slow Internet Lately. Not Connected to Dupont Hub

I'm located in North York and after weeks, well this is getting pretty annoying. Tech support came by the Thursday before last and said everything is fine on my end. He even replaced the coaxial cables but still, nothing changed. I had a ticket opened with Rogers but they closed it without taking any action. They suggested I switch my modem, but that's the last thing I want to do as I own my current one. The slowdown seems to occur at night and can go on till dawn, which is when the speeds will increase to say 5mbps instead of my current 1mbps, even though I'm supposed to be getting 10mbps/512kbps as an Express customer. I'm running outta ideas, and I've called Rogers Tech support a lot to the point where I memorized their number and the extension I'm supposed to select, which is NEVER a good thing for any company.

Here's a trace I did.

Code:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
 
C:\Windows\system32>tracert www.rogers.com
 
Tracing route to www.rogers.com [207.245.252.27]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  DD-WRT [192.168.1.1]
  2    38 ms    30 ms    31 ms  10.19.224.1
  3    29 ms    29 ms    31 ms  69.63.243.217
  4    31 ms    33 ms    31 ms  69.63.249.69
  5    30 ms    33 ms    30 ms  69.63.250.97
  6    33 ms    39 ms    38 ms  ge10-1.gwy2-tor.bb.allstream.net [216.191.65.129
]
  7   145 ms   198 ms   199 ms  ge4-3.hcap4-tor.bb.allstream.net [199.212.169.17
0]
  8    34 ms    32 ms    33 ms  216.191.187.82
  9    53 ms    52 ms    46 ms  www.shell.ca [66.46.146.53]
 10    44 ms    45 ms    44 ms  207.245.252.27
 
Trace complete.
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Old October 24, 2010, 06:57 PM
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Sounds like your just in a busy area? Maybe a lot of TekSavvy customers came online recently with their unlimited bandwidth ;)
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Old October 24, 2010, 07:07 PM
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It is possible... but my slow speeds would happen 24/7 then wouldn't it? It only started happening a couple weeks ago, and usually from night to dawn.

This is what I "normally" get. Yea I got no clue what's going on. The power flickered, modem got resetted... I give it 5 minutes before it starts to slow down again.



Code:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
 
C:\Windows\system32>tracert www.rogers.com
 
Tracing route to www.rogers.com [207.245.252.27]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  DD-WRT [192.168.1.1]
  2    11 ms     8 ms     7 ms  10.19.224.1
  3     9 ms    10 ms     8 ms  69.63.243.217
  4     9 ms    10 ms    10 ms  69.63.249.69
  5    11 ms    13 ms    12 ms  69.63.250.97
  6    10 ms    20 ms    19 ms  ge10-1.gwy2-tor.bb.allstream.net [216.191.65.129
]
  7    10 ms    11 ms    14 ms  ge4-3.hcap4-tor.bb.allstream.net [199.212.169.17
0]
  8    13 ms    11 ms    13 ms  216.191.187.82
  9    24 ms    32 ms    10 ms  www.shell.ca [66.46.146.53]
 10    23 ms    10 ms    14 ms  207.245.252.27
 
Trace complete.
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Last edited by geokilla; October 24, 2010 at 07:31 PM.
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Old October 24, 2010, 07:44 PM
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Looks like Teksavvy might be in the area soon, if you don't have it already:
Re: TSI Cable Changes... - dslreports.com
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