Rogers and going over your download limit

[Lpfan4ever]

I haven't realized it until now, but I have gone WAY over my download limit for the month. Do you guys have any experience with overages and how much they will actually charge you? It says up to a maximum of $25, but there's an asterisk there. Right now I'm sitting at a hefty $50 in overages, and I know my parents are going to rip my head off.

[Arinoth]

Ok, first off what plan are you on? This is taken straight from rogers' website, though look on the page where the asterisk is and copy/paste the wording from it:

What are the monthly usage allowances for my Rogers Hi-Speed Internet service? Each Rogers Hi-Speed Internet service offers a generous monthly usage allowance.
Ultra Lite – 2 GB
Lite – 25 GB
Express – 60 GB
Extreme / Extreme Plus – 95 GB
Please note: The grandfathered Ultra Lite and Lite monthly usage allowance is 60 GB. Also, Rogers Portable Internet and dial-up services do not have usage allowances at this time.

Will I be charged if I go beyond my monthly usage allowance?
Yes. If you exceed your monthly usage allowance, you will be charged as follows:
Ultra Lite – $5.00/GB to a maximum of $25.00
Lite – $2.50/GB to a maximum of $25.00
Express – $2.00/GB to a maximum of $25.00
Extreme – $1.50/GB to a maximum of $25.00
Extreme Plus – $1.25/GB to a maximum of $25.00
Please note: the grandfathered Ultra Lite over-allowance fee is $5.00/GB with no maximum, and the grandfathered Lite over-allowance fee is $3.00/GB with no maximum.

How can I calculate my additional usage and charges? The usage tool tracks your usage in megabytes. To convert your usage into gigabytes and calculate your additional charges, follow these steps:
1. Over usage = (“Total Usage” MINUS “Service Includes”) DIVIDED BY 1,024
2. Round down to the nearest gigabyte
3. Over-usage charge = Over usage in GB (from Step #1) MULTIPLIED BY $1.25
For example:
Total Usage: 128,522 MB
Service Includes: 90,000 MB
Therefore:
1. Over usage in GB = (128,522 – 90,000) / 1,024 = 37.62 GB
2. Round down to the nearest gigabyte = 37 GB
3. Over-usage charge = 37 X $1.25 = $46.25

[chrisk]

He has the express if the usage bar is correct.

Check out this link:
http://www.rogers.com/web/Rogers.por...=INTER_HISPEED

For ultra lite and lite, the following applies: *If this product was purchased before Jan 14/2008, there is no maximum charge for additional use.If this product was purchased after Jan 14/2008, the maximum charge for additional use is $25."

Looks like you should be charged $25. If not, get your folks to call anyways.

[Arinoth]

It would depend when they got it then chris, because if they switched over or got Rogers after Jan 14/08 then he's screwed with the 50$ tab

[chrisk]

Not the way I read it though...the asterisk I quoted above only applies to the ultra lite and lite. No asterisk next to the service he has, so that date does not apply to him. This also seems to jive with your earlier post, since he has the express.

[Lpfan4ever]

Yeah, more information is probably helpful. I'm on the Express plan, 10Mbps down, 512Kbps up, 60GB cap. Pretty sure we've been with Rogers for a really really long time. I moved here in 2001 and we were using Rogers then.

[geokilla]

Er, I went over last month. No charge.

[mo' power]

The maximum extra charge is only supposed to be $25.00. I'll be so glad when my rogers cell contract is done. Bye-bye rogers bundle, hello teksavvy!

[Arinoth]

Look forward to UBB with teksavvy because they get their services through bell!♠

[Empty_Quarter]

Excellent timing of a thread, yesterday afternoon, I got a phone call from rogers informing me that they are scrapping the $25max limit. This is confirmed as they do not list that on their site. So you basically pay for every gigabyte you use.

This is disastrous news, I am definately going teksavvy, ASAP. Thank god they called me yesterday, so it gave me a little bit of a warning (i crossed the 100% mark 2 days ago). Great timing too, last month I downloaded 450GB