Damn it shaw!

[Phobia]

I just spent an hour and a half to speak to a shaw representative about my ping spikes. I told him what the problem was, and if i went into tracert in command prompt it shows that i get a 400ms ping from vc.shawcable.net So the guy tells me to call linksys. And i said, its not linksys, its you.. right there, i can prove it. and I unplugged my router and it was the same thing, but he wouldn't give me an answer other than call linksys! useless.

[Infiniti]

We were having the same issues a while back. We called them once and they got it sorted out. They even upgraded our plan for free.

Try giving them another call later. You might get lucky and get someone that's actually useful.

[lowfat]

next time tell them you are directly connected to the modem.

[Mr. Gruntsworthy]

Say, how do I check to see my ping like that? Lately, i've been getting a lot of lag in Call of Duty WaW. Either treyarch's game is fooked (more likely) or my router/internet connection is fooked (less likely, but i'd like to rule it out)

[death_hawk]

Level 1s at most companies stink.

Level 2 is decent.

[enaberif]

The second you tell Shaw you run Linux or use a router your SOL and they really don't care.

[Phobia]

yeah, my mistake. I actually called twice, the first guy i talked to was very helpful, my problem was i typed in the wrong ip for tracert, so i thought he'd fixed it... oops. I told both guys that I had tried it with and without the router, and it made no difference. the last guy told me to go on speedtest.net and see what speeds i was getting there. i told him, and he said, "are those not acceptable speeds?". Not what i was asking at all.

[Cheator]

Call in when the router is disconnected, you won't get a good answer if they know you have a router.

[Shadowmeph]

what I usually so is call the corp techs and lie and say that I called them by accident they always help me and I have always solved my problems using them lol

[kirk_d]

No lie.
I phoned Shaw once, told him my service was MIA.
....said I had a router, YUP!

Unplug the router please sir! OK, the router is unplugged! ( I Lied )
Everything lit back up.
Everything's back to normal, thanks, goodbye!