Have you ever tried to get your laptop serviced with Asus?
I had a motherboard go on one and it took me eons to get customer service to not only respond but to finally provide me with an RMA#. I was also charge $41.00 for shipping even though there policy says otherwise:
Quote:
ASUS POLICY :
ASUS provides free shipping for our customers and will arrange a FedEx pick-up
for you. FedEx will pick up your notebook the following business day of when you
were issued a RMA number. FedEx pick-up time is schedule between the hours of
12:00 PM – 6:00 PM. Please have your notebook packaged & ready before the
scheduled FedEx pick-up arrives. Please be informed that this shipping privilege
does not include shipping material.
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I called them to resolve this issue in October without resolute and now Fed Ex has sent a letter from collectors for the money. FedEx is doing nothing about this and Asus "is looking into it"
Give Asus a call, there prompts alone will give you and indication on how unprofessional they are when it comes to customer service:
1 (888) 678-3688