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  #31 (permalink)  
Old November 3, 2010, 01:16 PM
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I've spent about 2k with ppc and never had an issue, as a matter of fact I am waiting for a shipment from them right now. But, if that is what their employees think about Canadian customers, then this will be my last order from them.

The only thing is, they generally have everything I need. If I don't use them then I end up ordering from ncix, dazmode, and sidewinder and paying three shipping charges :(
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  #32 (permalink)  
Old November 3, 2010, 02:50 PM
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WOW Thanks for the story. Was considering ordering some modding parts from them but now decided against it.
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  #33 (permalink)  
Old November 3, 2010, 04:02 PM
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I think I may still need to buy from them even after this. I can't find any other store that carries what I need besides them.
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  #34 (permalink)  
Old November 3, 2010, 04:06 PM
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Location: Kelowna, BC
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What ARE these elusive parts lowfat?
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  #35 (permalink)  
Old November 3, 2010, 04:17 PM
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Quote:
Originally Posted by Inate8 View Post
What ARE these elusive parts lowfat?
Black Ice Pro or Magicool Slim radiators and a Phobya radiator stand are what I currently am after.
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  #36 (permalink)  
Old November 3, 2010, 04:39 PM
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and then there's a large number of items they are cheaper for or offer a wider selection from in general...I spent time looking last night (I really wish I could find a 14-16" SATA cable, 12" is too short, and 18" is a bit of a mess to deal with)and either PPCs had the lowest price, or the best selection...or both
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  #37 (permalink)  
Old November 3, 2010, 04:42 PM
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Ahh well that I can see lowfat.
As far as pricing, to me unless it somehow off-sets the shipping cost(hasn't happened yet) AND the hassle of dealing with the retards there, I see no reason to purchase from them. Personally.
I haven't seen such a significant difference in price to make me even think of dealing with them though. Such minor differences it's not even funny.
Aside from some odd-ball rare stuff, there is no reason to order from them really.
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  #38 (permalink)  
Old November 5, 2010, 01:25 AM
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They will never see a dime from me even if I cannot find it anywhere else. That is just shockingly bad. Only bad experience I have had with them is they shipped a D5 pump top instead of a MCP top and I emailed them and they wanted pics and blah blah blah. Funny thing was the D5 was worth more??? So i kept it and sold it and got the part I wanted in Canada. Treat me like I am stupid and thats what you get.

Just redonkulously terrible. I hope they end up with closed doors.
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  #39 (permalink)  
Old November 5, 2010, 06:10 AM
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Join Date: Sep 2010
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Quote:
Originally Posted by Sushi Warrior View Post
I'd hope when it does arrive you don't have a mountain of customs fees - I got charged over $70 for a $60 order. Apparently "USPS" means UPS....
Quote:
Originally Posted by kev88 View Post
Two new emails showing the professionalism of this outfit.
"
Paypal Dispute. Notify other resellers of this customers actions.
"

"
Customer (if you can call call him this) is a complete asshole and just the kind of idiot any online reseller needs to stay away from. Cheapskate on shipping when choosing no tracking, First Class Mail, then cry's the blues if the shipment does not come in 2 weeks. Another loser in Canada trying to infect the US with stupidity and infections to a brain-washed liberalism and a horrible lazy-ass Postal System in Canada.
"
Whoever runs this outfit better be well versed in law, as some of the things they're threatening is swinging awfully close to libel/slander if they do indeed 'blacklist' clients who are wronged by their horrible practices.

Do you have screenshots? That's absolutely riDICULOUS. I mean wow. I'm insulted on so many levels. Will never buy from them based on your word.

Quote:
Originally Posted by kruzn4evr View Post
I try not to deal with them anymore after getting into an argument with Hank, I had a deal all set up with James and Hank stepped in with a nasty email basically telling me drop dead and go somewhere else, he can be a real dickhead when he wants to be. There is some other MORON there (name escapes me) that REALLY HATES us Canucks (sounds like you got him too) and last time I dealt with him I'm 90% sure he was drunk! (he answered my email mid to late evening). I try to only deal with James when I really need something from them.
Wow. Guys. Have some pride. I won't order from someone who is stereotyping/racist. That's against my principles...
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  #40 (permalink)  
Old November 5, 2010, 07:00 AM
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Join Date: Nov 2010
Posts: 16
Lightbulb Customer Service

Please completely read this message. Any issues had can be fixed but this is not the place for arguments or flaming. Feel free to PM me if you have any more specific problems. I have also left my personal email listed as proof of my genuine want to help.

This is James from Performance-PCs. Some of you I have been involved with in the past with your orders, and unfortunately possibly some of the order issues. Some of these issues I am hearing about for the first time. But as long as we're still in business and everyone is still breathing then there is always something that be done to regain lost trust. Again, I will not flamed here or I'll simply stop responding but as far as I can tell from the posts here, you guys simply want help. That I can do.

As you all have eluded to and are completely correct in your statements, what was said in the email responses is completely out of line. If any of you are unsure about an email response from me, please check the signature on the email. My name is ALWAYS on any email I send.

There is a little back story to tell regarding our past issues with some of our Canadian orders. Fraud happens every day, and everywhere. It would just so happen that our biggest stream of fraud orders do come from Canada. The scam was to place an order with us using a proper name and address with a matching billing and shipping. No flags go up because everything matches. We ship the product out and provide a tracking number. The person then waits until UPS attempts a delivery on the package and then calls UPS Canada and requests either to pick the package up or have it delivered to a different address. Because we are not UPS they don't bother to let us know.

Shipping hundreds of orders a day, this could potentially (and did) happen several times a day and there was no way for us to know. When the package was either redelivered or picked up, the transaction would then be disputed with the Credit Card company. The credit card company would ask where the package was delivered to. Well after the person would call and change the address, it was no longer sent to the address listed on our order, or on the credit card and it would be submitted for chargeback as fraud.

But by the time the package is delivered, banks are notified and chargeback statements arrive, the address all the packages were re-routed to (yes, most were re-routed to the same address) the building / house was then empty. So now thousands of dollars of merchandise and the thousands of dollars of money used to purchase those items were not both gone; technically at the hands of UPS. So all credit card transactions to Canada were halted until a better solution could be designed. But even that meant that our true customers were going to experience because if a customer NEEDED to ship to an alternate address we really couldn't do it. Or if the customer really NEEDED to be able to pick their package up, they can't.

So we had quite a bit of customer distaste for our shipping policy changes to UPS and we unfortunately did lose customers over that. And while justified on our part by our experience of going through that situation, those comments should never have been expressed to you all. But honestly we're dammed if we do and dammed if we don't. (A decent beaver joke?)

I will, one at a time, handle your past issues and show you all that we can make this work. Provide all of our customers with the best customer service, price and availability possible. Besides, I hope to travel there at some point, I wouldn't want a lynch mob waiting for me.

I feel as much explanation of our fraud order issue has been had so I will not comment on further. I will be happy to take any questions at this time.
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abysmal cs , performance-pcs sucks , performance-pcs.com , rude performance pc

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